Product Owner – Business Operations

🔥 15 hours ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $87.7k - $157.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Own and prioritize enhancements for contact center platforms • Partner with business stakeholders and technology teams to translate business needs into clear product requirements • Analyze user requirements and issues and define requirements for product vision implementation • Own end-to-end product strategy from concept to production • Gather feedback from operations teams and research industry trends to improve business systems processes • Write and capture user stories and acceptance criteria • Manage the backlog and daily project goals and schedules • Ensure features are clearly described, estimated, and prioritized • Collaborate with technical teams to build modular and reusable solutions as the voice of business users • Simulate and test process systems improvements considering usability and industry standards • Approve each feature and communicate with technical and business teams to ensure adherence to product vision • Proactively evaluate risks • Drive sprint and release plans and communicate changes to business teams • Prepare solutions for teams and support testing

🎯 Requirements

• Bachelor’s degree in Business Administration, Information Technology, or related field or equivalent experience • 5+ years of product ownership, product management, project management or business analysis experience • Deep knowledge of specified product domain and industry trends • Knowledge of Information Technology • Hands-on Product Owner experience in a contact center or CRM environment • Direct, hands-on experience with CRM platforms (Omni/Pega or Salesforce) and contact center telephony • Experience defining requirements, shaping configuration changes, and validating results on CRM and contact center platforms • Experience with Amazon Connect (AWS) • Ability to bridge business and technical conversations effectively • Product Owner, Scrum Master, or Agile Coach experience preferred

🏖️ Benefits

• Competitive pay • Health insurance • 401K • Stock purchase plans • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation • Equal opportunity employer committed to diversity

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