Senior Account Relations Manager

🔥 13 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $75.3k - $135.4k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Maintain strong, continuous relationships with vendors and business partners • Understand business requirements, needs, and service expectations • Work alongside vendor management team members to analyze key performance data and enhance vendor relationships • Oversee and support strategy and coordination of work within the vendor management team • Communicate with vendors to ensure member or provider satisfaction and quality performance • Assess and analyze key performance data to monitor and measure productivity and program compliance • Communicate insights from data using data storytelling • Build and review reports to leverage key performance data, identify metrics, and find process improvement opportunities • Act as a liaison between internal departments and vendors to handle escalations • Represent the company or department in new business and process implementations from launch through day-to-day interactions • Perform root cause analyses with vendors to identify business issues and problems • Interface with quality assurance to improve member or provider experiences based on performance metrics and contractual obligations • Liaise with workforce management and training teams to schedule and support vendor training • Work directly with vendors on training, planned maintenance, and other services to educate and provide product or service updates • Perform other duties as assigned

🎯 Requirements

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future • Bachelor's degree • 4–6 years of related experience • Equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position • Experience managing large vendor accounts preferred • Ability to analyze key performance data and metrics • Ability to communicate insights from data using data storytelling • Ability to build and review reports • Ability to perform root cause analyses • Ability to comply with all policies and standards

🏖️ Benefits

• Competitive pay • Health insurance • 401K plan • Stock purchase plans • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation