Outbound Tele Sales Agent

🔥 14 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $45k - $60.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

☎️ Telesales

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• Conduct outbound calls to members to promote and schedule virtual appointments • Communicate the benefits of virtual appointments and how they can enhance members' healthcare experience • Use persuasive techniques to encourage members to schedule appointments • Address questions and concerns regarding virtual services and provide accurate information and support • Maintain detailed call records, member responses and scheduled appointments in the CRM system • Follow up with members, outside entities and providers • Complete responses to member and provider inquiries efficiently to achieve service and quality goals • Collaborate with team members and supervisors to achieve weekly and monthly scheduling targets • Stay informed about healthcare services and offerings • Follow compliance and regulatory requirements when handling member information

🎯 Requirements

• Ability to connect meaningfully with customers to build emotional engagement and customer advocacy • Ability to simplify complexity and integrate internal efforts to deliver an optimal customer experience • Comfort working in a telephonic intensive environment • Passion for contributing to an organization focused on continuously improving consumer experiences • Bachelor's degree (preferred) • Telephonic sales experience, inbound or outbound (preferred) • Understanding of value-based primary care and/or Medicare Advantage (preferred) • Bilingual in English and Spanish, with the ability to speak, read and write in both languages without limitations or assistance (preferred) • Minimum download speed of 25 Mbps and upload speed of 10 Mbps for home internet • Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information • Compliance with applicable healthcare compliance and regulatory requirements

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Personal wellness support • Smart healthcare decision support • Occasional travel to Humana offices for training or meetings