Outbound Telesales Agent

🔥 18 hours ago

🎸 Mississippi – Remote

🎸 Mississippi – Remote

💵 $45k - $60.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

☎️ Telesales

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• Conduct outbound calls to members to promote and schedule virtual appointments • Communicate the benefits of virtual appointments and how they enhance members' healthcare experience • Use persuasive techniques to encourage members to schedule appointments • Address questions and concerns about virtual services, providing accurate information and support • Maintain detailed call records, member responses, and scheduled appointments in the CRM system • Follow up with members, outside entities, and providers • Complete member and provider inquiries efficiently to achieve service and quality goals • Collaborate with team members and supervisors to achieve weekly and monthly scheduling targets • Stay informed about healthcare services and offerings • Follow compliance and regulatory requirements when handling member information

🎯 Requirements

• Ability to connect meaningfully with customers to build emotional engagement and customer advocacy • Simplify complexity and integrate internal efforts to deliver an optimal customer experience • Comfort working in a telephonic intensive environment • Passion for contributing to an organization focused on continuously improving consumer experiences • Telephonic sales experience (inbound, outbound) preferred • Understanding of value-based primary care and/or Medicare Advantage preferred • Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance preferred • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information • Self-provided internet service with at least 25 Mbps download and 10 Mbps upload speed • Ability to work 40 hours per week

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical, dental and vision benefits • 401(k) retirement savings plan • Paid time off • Company and personal holidays • Paid parental and caregiver leave • Short-term and long-term disability • Life insurance • Occasional travel to Humana offices for training or meetings