Product Support Engineer

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $60k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Centralize

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2023

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

Centralize is a B2B SaaS relationship-intelligence platform for revenue teams. It uses AI to automatically map stakeholders and multithreaded relationships by analyzing emails, calls, calendars, CRMs, and network data to surface decision-makers, priorities, warm pathways, and multithreading gaps. The product provides AI assistants for research, outreach guidance, proactive deal-health alerts, and one-click actions into sales tools (Salesforce, Outreach/Salesloft, LinkedIn) to help sales, RevOps, and customer success teams improve pipeline, win rates, and account coverage.

📋 Description

• Answer customer questions about the product across a wide range of topics • Write and update knowledge base content, including troubleshooting guides and feature explainers • Use Centralize every day, give feedback, and help influence the roadmap • Work closely with engineering to fix bugs and troubleshoot issues • Help develop a scalable support process • Level up support processes with AI • Stand up Centralize’s support function from scratch • Own customer support channels end to end • Provide product feedback, roadmap input, and process ideas

🎯 Requirements

• 2+ years of experience, ideally technical support, customer engineering, or a similar customer-facing technical role at a fast-growing SaaS or tech company • Comfortable being the first point of contact for customers • Technical enough to dig into logs and an unfamiliar codebase to help diagnose issues • Exceptional written and verbal communication • High agency • Remote or hybrid in the United States • Extremely strong written and verbal communication skills • Comfortable regularly interacting with customers over chat and video • Technical background and appetite is a big plus • High agency, run-through-walls attitude

🏖️ Benefits

• Fully covered medical, dental, and vision insurance • 401(k) • Parental leave • Unlimited PTO plus company holidays • Quarterly offsites • Equipment stipend • Equity