Contract Customer Service Representative

🕒 September 25

🇺🇸 United States – Remote

💵 $21 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CeriFi

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

CeriFi is a company focused on professional education and training across various fields, including financial planning, tax and accounting, insurance, financial crimes, and legal education. With brands such as West LegalEdcenter, CheckPoint Learning, Bionic Turtle, Mark Meldrum Financial Planning, Dalton Education, and others under its umbrella, CeriFi offers continuing education and certification programs. The company emphasizes tech and innovation to enhance its educational platforms and services.

📋 Description

• Provide responsive support to customers through phone, email, chat, and case management • Assist with login and password issues, course access, LMS navigation, shipment tracking, receipts, and basic technical troubleshooting • Identify solutions, own customer questions through resolution, and escalate issues when needed • Process and support customer orders from enrollment through completion • Manage learner access within the LMS, including adding or removing users and updating entitlements • Help customers navigate learning platforms and access purchased products and resources • Maintain accurate customer and case information across applicable systems • Use Salesforce Service Cloud to document, manage, prioritize, and resolve customer cases • Balance multiple customer requests while maintaining accuracy and responsiveness • Follow established processes and service standards • Identify recurring customer issues or opportunities to improve the support experience • Partner with teammates and other departments to resolve customer issues efficiently • Communicate clearly and professionally with customers and colleagues • Contribute to a collaborative, customer-focused team environment and adapt as needs evolve

🎯 Requirements

• Previous experience in customer service, customer support, learner support, or another customer-facing role preferred • Bachelor's degree preferred, or an equivalent combination of education and relevant experience • Strong verbal and written communication skills, including confidence supporting customers by phone • Comfort working with multiple technology platforms; Salesforce Service Cloud or other CRM/case-management experience is a plus • Proficiency with Microsoft Office and the ability to learn new systems quickly • Strong problem-solving, critical-thinking, and attention-to-detail skills • Ability to manage multiple customer requests and priorities without sacrificing service quality • Strong organization and time-management skills • Ability to work independently while also contributing as part of a team • A customer-first mindset, positive approach, and willingness to adapt as business needs change