UGC Program Manager

🔥 11 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Chief Detective

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2015

💼 Consulting

🛍️ eCommerce

📣 Marketing

Consulting • eCommerce • Marketing

Chief Detective is a unique digital marketing agency that serves as a deep brand partner and company builder, focusing on transformative strategies for explosive growth. They provide comprehensive services including paid media management across platforms such as Meta, Google, and TikTok, end-to-end creative production, performance content development, and eCommerce consulting. With a proven track record, Chief Detective has helped brands significantly increase their revenue through tailored strategies and exceptional execution, making them an invaluable ally in the complex landscape of customer acquisition and asset creation.

📋 Description

• Own the successful execution and continuous improvement of Chief Detective's User-Generated Content (UGC) program • Serve as the operational hub between clients, Growth Partners, Creative Strategists, creators, and internal production teams • Source, recruit, onboard, vet, and manage a diverse network of UGC creators • Negotiate creator compensation and usage rights • Manage creator relationships throughout campaign lifecycles and build a preferred creator roster • Manage approximately 5–8 simultaneous UGC client programs from kickoff through final asset delivery • Coordinate creator outreach and selection, product shipments, logistics, briefs, contracts, milestones, assets, and revisions • Provide proactive campaign updates and communicate progress and risks to clients and internal stakeholders • Escalate issues before they affect timelines and recommend operational solutions • Maintain project tracking, creator documentation, templates, agreements, performance records, and project documentation • Improve SOPs, documentation, templates, creator playbooks, onboarding materials, and campaign learning processes • Develop internal case studies and recommend operational improvements to scale the UGC program • Deliver campaigns on agreed timelines and maintain organized documentation • Grow and strengthen the creator database, improve creator turnaround time, and reduce creator attrition • Maintain timely communication across Slack and email and close communication loops

🎯 Requirements

• 3+ years of experience in influencer marketing, creator partnerships, production coordination, project management, or campaign operations • Exceptional organizational and project management skills • Excellent written and verbal communication • Experience managing multiple concurrent projects • Strong negotiation and relationship management abilities • Ability to prioritize work in a fast-paced agency environment • High attention to detail and follow-through • Technical proficiency with Google Workspace (Docs, Sheets, Drive, Gmail), ClickUp, Slack, and DocuSign • Familiarity with creator management platforms is a plus

🏖️ Benefits

• Competitive salary and benefits package • Group medical coverage • Dental coverage • Vision coverage • Short-term disability • Long-term disability • Life insurance • 401(k) eligibility after one year of service • 401(k) matching contributions • Paid time off • Sick leave • Employee Assistance Program • Remote-first flexibility • Collaborative, fast-paced environment • Opportunities for growth