Senior Manager, Global Workforce Planning – Transformation

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $170k - $235k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Chime

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

🛡️ Insurance

💳 Fintech

Consulting • Insurance • Fintech

Chime is a financial technology company that provides a variety of banking services through partnerships with The Bancorp Bank, N. A. or Stride Bank, N. A. , both members of FDIC. While Chime is not a bank, it offers numerous financial products including online banking, a Visa debit card, high-yield savings accounts, credit builder secured credit cards, and fee-free overdraft with SpotMe. The company also allows users to receive their paycheck up to two days early with direct deposit, send and receive money instantly, and make fee-free cash deposits at participating retailers. Chime emphasizes fee transparency with no monthly fees, no overdraft fees, and robust security features. Chime does not issue personal checkbooks but provides users the ability to send checks digitally. The company is widely recognized for its user-friendly mobile banking app and customer support.

📋 Description

• Lead forecasting, capacity planning, scheduling, and workforce optimization across a global customer operations organization supporting more than 4,000 agents • Develop staffing plans aligned with member demand, service level objectives, employee experience, and financial goals • Partner with Operations, Finance, Vendor Management, Analytics, and Technology teams on workforce strategies • Monitor workforce performance, identify risks and opportunities, and recommend staffing adjustments • Establish and enhance processes improving forecast accuracy, staffing efficiency, schedule effectiveness, and workforce performance • Champion AI, automation, and emerging workforce technologies • Manage, coach, and develop a high-performing workforce management team

🎯 Requirements

• 7+ years of workforce management experience supporting large-scale customer operations environments • 3+ years of people leadership experience • Deep expertise in forecasting, capacity planning, scheduling, real-time management, and workforce analytics • Experience supporting complex operations with thousands of agents across multiple geographies, channels, and outsourced vendor partners • Strong analytical skills and ability to translate workforce data into actionable recommendations • Experience driving process improvements, operational efficiencies, and cross-functional initiatives • Experience or passion involving AI, automation, predictive analytics, and workforce technologies

🏖️ Benefits

• Full-time employees are eligible for a bonus • Competitive equity package • Benefits • Fully remote program • Team and company-wide events depending on location • Backup child, elder, and pet care • Subsidized commuter benefits for eligible employees • Comprehensive health, financial, and wellbeing benefits • Generous vacation policy • Company-wide paid days off • 1% of your time off to support local community organizations of your choice • Annual wellness stipend for eligible wellness-related expenses • Up to 22 weeks of paid parental leave for birthing parents • 12 weeks of paid parental leave for non-birthing parents • Family planning reimbursement • Equal opportunity employer and disability accommodation support