Senior Program Manager, Member Experience

🔥 9 hours ago

🇺🇸 United States – Remote

💵 $138k - $190k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Chime

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

🛡️ Insurance

💳 Fintech

Consulting • Insurance • Fintech

Chime is a financial technology company that provides a variety of banking services through partnerships with The Bancorp Bank, N. A. or Stride Bank, N. A. , both members of FDIC. While Chime is not a bank, it offers numerous financial products including online banking, a Visa debit card, high-yield savings accounts, credit builder secured credit cards, and fee-free overdraft with SpotMe. The company also allows users to receive their paycheck up to two days early with direct deposit, send and receive money instantly, and make fee-free cash deposits at participating retailers. Chime emphasizes fee transparency with no monthly fees, no overdraft fees, and robust security features. Chime does not issue personal checkbooks but provides users the ability to send checks digitally. The company is widely recognized for its user-friendly mobile banking app and customer support.

📋 Description

• Own and maintain process documentation, including SOPs, journey maps, and knowledge base content • Streamline and automate agent functions to drive operational excellence • Identify friction points across member and agent journeys and implement scalable solutions • Influence cross-functional roadmaps using data-driven insights • Partner with Product, Legal, Risk, Vendor Operations, Quality, and Learning teams to optimize agent performance • Ensure operational readiness and assess support impact for new features and policy changes • Lead initiatives that improve CSAT, resolution rates, and contact rate • Help Chime deliver high-quality, high-trust member experiences across its financial technology products and services

🎯 Requirements

• 5+ years leading end-to-end programs in Customer Experience, Operations, or Product • Experience operating in regulated environments with strong compliance awareness • Demonstrated cross-functional partnership across Product, Compliance, Risk, and Operations • Strong analytical skills and experience using Looker, Tableau, Power BI, or similar tools • Ability to break down complex problems and influence roadmap direction • Experience building scalable processes that improved member experience metrics • Strong executive communication and stakeholder influence skills • PMP certification, MBA, consulting background, and regulatory/compliance domain expertise are nice-to-have qualifications

🏖️ Benefits

• Full-time employees are eligible for a bonus • Competitive equity package • Comprehensive health, financial, and wellbeing benefits • Backup child, elder, and pet care • Subsidized commuter benefits for eligible employees • Generous vacation policy and company-wide paid days off • 1% of time off to support local community organizations • Annual wellness stipend • Up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents • Family planning reimbursement • Fully remote program for eligible employees • Team and company-wide events depending on location