Senior SalesForce Developer – Service Cloud

🕒 May 8

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CI&T

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

🤖 Artificial Intelligence

☁️ SaaS

💰 $5.5M Venture Round on 2014-04

Artificial Intelligence • Cloud Services • SaaS

CI&T is a global tech transformation specialist focusing on helping organizations navigate their technology journey. With services spanning from application modernization and cloud solutions to AI-driven data analytics and customer experience, CI&T empowers businesses to accelerate their growth and maximize operational efficiency. The company emphasizes digital product design, strategy consulting, and immersive experiences, ensuring a robust support system for enterprises in various industries.

📋 Description

• Lead the integration of modern web technologies, AI, and cloud telephony. • Bridge the gap between Salesforce Service Cloud and AWS Connect to build a world-class, omni-channel support ecosystem. • Design seamless workflows where voice, web, and AI-driven data intersect. • Partner with US stakeholders to design "Voice of the Customer" journeys, integrating AWS Connect with Salesforce to provide a 360-degree view of client interactions. • Develop and maintain integrations between Salesforce Service Cloud and AWS, including CTI (Computer Telephony Integration), Contact Flow designs, and real-time data syncing. • Architect and deploy full-stack web applications (React/Node.js) that enhance the agent experience and integrate directly with AWS and Salesforce APIs. • Implement Agentforce and AWS AI services (like Amazon Lex or Polly) to automate self-service voice bots and intelligent call routing. • Manage and optimize AWS Lambda functions and backend services that power the connectivity between the call center and the CRM. • Document complex integration architectures and SOPs to ensure the sustaining team can maintain high-availability systems. • Act as a bridge between the Web, Salesforce, and DevOps teams, sharing expertise on cloud-native communication best practices.

🎯 Requirements

• 5+ years of professional experience in Salesforce Development • 3+ years in Fullstack Web Development. • At least 2 years working with AWS Connect or similar cloud-based call center technologies. • Advanced/Fluent English (written and spoken) for direct US-client collaboration. • Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience. • Demonstrated experience in leading complex integrations and managing stakeholder expectations throughout the project lifecycle. • Deep expertise in Service Cloud, Salesforce Flow, and LWC. Experience with Service Cloud Voice is highly preferred. • Proven experience configuring Amazon Connect, including Contact Flows, Lambda integrations, and Lex chatbots. • Proficiency in modern JS frameworks (React, Vue, or Angular) and backend environments (Node.js, Python, or Java). • Strong understanding of REST/Websockets for real-time communication between telephony and web interfaces. • Hands-on experience with Salesforce Agentforce and integrating LLMs to enhance customer service automation. • A 'system-thinker' mindset—capable of debugging complex issues across the entire stack from CRM to Cloud.

🏖️ Benefits

• CI&T is an equal-opportunity employer. We celebrate and appreciate the diversity of our CI&Ters’ identities and lived experiences. • We are committed to building, promoting, and retaining a diverse, inclusive, and equitable company and culture focused on creating a better tomorrow. • At CI&T, we recognize that innovation and transformation only happen in diverse, inclusive, and safe work environments. Our teams are most impactful when people from all backgrounds and experiences collaborate to share, create, and hear ideas. • We strongly encourage candidates from diverse and underrepresented communities to apply for our vacancies.