Administrative Coordinator

🔥 7 hours ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CIEE Council on International Educational Exchange

WebsiteLinkedInAll Job Openings

501 - 1000 employees

✈️ Travel

💼 Consulting

🏨 Hospitality

Travel • Consulting • Hospitality

CIEE Council on International Educational Exchange is a nonprofit organization (founded in 1947) that organizes and facilitates international educational and cultural exchange programs. It provides study abroad programs for college and high school students, gap-year and internship placements, TEFL certification and teaching abroad, professional and research exchange, Work & Travel and BridgeUSA programs, and host-family and employer partnerships. CIEE also administers scholarships and safety/onsite support services to help participants travel and study internationally while advancing intercultural understanding and global citizenship.

📋 Description

• Responsible for managing the day-to-day management, creation of academic records, applying all grade changes, and assisting local site teams and faculty with entering grades. • Oversees the centralized grade processing workflows as well as assisting the Associate Registrar / Registrar with monitoring missing grades, incomplete grades, adverse grades, and other grade reviews as needed. • Troubleshooting issues with end of program processes, assisting with grade appeals, and maintaining accuracy in all records. • Supports the Registration team with analysis, reporting, and maintenance of registration and final grade data and data collection tools. • Providing administrative support to the Registrar, Associate Registrar, and Registration Managers daily. • Create and manage the development of CIEE course guides and grading trackers for completion by Registration Coordinators for all CIEE worldwide sites. • Assist in the development and dissemination of weekly grades mailings to homeschools. • Generate enrollment verification letters and requests for student attendance documentation, including homeschool enrollment verification requests. • Assist with management of Salesforce Course Request and Registration System(CRRS) course offerings, student registrations, and grade reports for Study Abroad, Faculty-led and Customized (FAC), and other business lines offering college credit programs. • Organize and produce mailings of direct-to-student documents, certificates, and graded work. • Serve as the primary liaison between CIEE Registration and Parchment, Inc, electronic transcript provider, maintaining constant communication with the Parchment account manager. • Provide feedback to the Registrar on future Parchment, Inc. contract renewals, occurring on a three-year rolling basis. • Processing of registration materials, grade reports, and transcript requests. • Develop and maintain a process for tracking student grade appeals and inquiries, serving as the main point of contact with program participants. • Schedule the timely review of all submitted grade appeals, follow up with local site teams regarding questions and issues, and draft correspondence regarding final adjudication status with all required parties. • Maintain the confidentiality of student academic records in accordance with the regulations of the organization related to higher education, the General Data Protection Regulations (GDPR), and the Family Educational Rights and Privacy Act (FERPA). • Responsible for coordinating team SOP development and yearly maintenance. • Manage all incoming requests for copies of course syllabi/course descriptions. Manage document archives and processes. Participate in virtual meetings—individual, team, and/or cross-departmental via Zoom and/or MS Teams. Exercise good judgment, consideration, and discretion in addressing problems and questions that arise with students, parents, homeschool advisors, and CIEE staff.

🎯 Requirements

• Bachelor’s degree required. • A minimum of 1-2 years of work experience in an administrative and/or customer-service-oriented field. • Experience working in higher education administration, particularly within a college or university Registrar’s or study abroad office preferred. • Must have strong organizational and administrative skills and exceptional attention to detail. • Must have the ability to plan for and manage multiple tasks and priorities simultaneously and on tight deadlines. • Must have exceptional customer service and interpersonal skills, and a collaborative work ethic. • Excellent written and oral communication skills required. • Advanced skills with Word, Excel, and Adobe Professional, and ability to learn new software required. • Must know how to set up mail merges and how to format spreadsheets and documents. • Must be comfortable learning new databases and technology. • High tolerance for ambiguity and the flexibility necessary to respond quickly and appropriately to changing circumstances and priorities are required.

🏖️ Benefits

• Paid time off • Parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term & Long-term Disability • 6 floating Fridays (based on our eligibility rules) • CIEE Study Abroad Program discounts • 403(b) Retirement Plan with employer contribution • Insurance Coverage (life, travel, medical, dental, and vision) • Flexible Spending Accounts/Health Savings Accounts (medical and dependent) • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)