Client Services Manager

🔥 0 minutes ago

🧀 Wisconsin – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 10%

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Logo of Cielo Talent

Cielo Talent

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

👥 HR Tech

Healthcare • Logistics • HR Tech

Cielo Talent is a global talent acquisition partner that offers a range of solutions in recruitment process outsourcing, contingent workforce management, and talent acquisition consulting. They leverage advanced technology, including AI, to provide tailored solutions for businesses seeking to fill specific talent needs. With a focus on diversity, equity, and inclusion, Cielo aims to partner with organizations worldwide to improve their talent acquisition strategies. They work across various industries, such as healthcare, life sciences, and technology, to deliver effective and efficient hiring solutions.

📋 Description

• Lead a high-performing recruiting team delivering high-quality service across one or more client accounts • Set team performance standards and goals, assess progress, and address gaps • Coach direct reports and conduct regular one-to-one and team meetings • Provide feedback and complete performance management processes • Foster trust, motivation, collaboration, inclusion, and learning within the team • Become deeply embedded in client organizations and build relationships with key stakeholders • Partner with internal Cielo teams and client leaders to implement new clients successfully • Develop recruiting metrics and analytics, including time to fill, aging, cost per hire, satisfaction, productivity, and source metrics • Work with recruiters and hiring leaders to build relationships and trust • Manage programs, events, and campaigns to build candidate pipelines and meet hiring goals • Drive strategic hiring strategies, passive candidate outreach, recruitment marketing, and recruitment technology use • Participate in client meetings and share updates and data • Identify service delivery gaps and create remediation plans • Support clients’ recruitment process needs and leverage shared delivery resources • Manage Cielo-specific metric reports and P&L • Drive process standardization, continuous improvement, and consistency • Share best practices and support organizational initiatives • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in business, management, human resources, or related field, preferred • Prior experience in a results-oriented talent acquisition or human resources role • Experience coaching peers or managing a team • Knowledge of recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools • Strong proficiency in Microsoft Office Suite

🏖️ Benefits

• Full-time position (40 hours per week) • Remote work permitted • Equal opportunity employment • Accommodation support throughout the application and interview process • Confidential handling of applicant information according to EEO guidelines

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