Collaboration Consulting Engineering Technical Leader

🔥 1 minute ago

🌲 North Carolina, Texas – Remote

🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $130.2k - $180.5k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Lead the design, development, and deployment of advanced contact center workflows and integrations • Enhance customer engagement and operational efficiency • Partner with business stakeholders and technical teams to translate complex requirements into scalable, high-performance solutions • Work across Cisco’s on-premises and cloud contact center platforms • Architect AI-powered omnichannel journeys and custom integrations • Mentor engineering talent • Contribute to intellectual capital creation • Ensure delivery excellence and continuous improvement • Deliver tailored, resilient contact center solutions that improve customer satisfaction and agent productivity

🎯 Requirements

• Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, Information Systems, or related technical discipline • 8+ years of experience in Contact Center consulting or engineering roles • Expert-level scripting skills with Cisco ICM Script Editor, Unified CVP Studio, and/or Webex Contact Center Flow Designer • Hands-on experience with on-premises UCCE and PCCE Cisco Contact Center platforms • Hands-on experience with cloud Webex Contact Center and WxCCE platforms • Strong proficiency with SQL databases, including MS SQL and Oracle • Strong proficiency with REST/SOAP APIs • Strong proficiency handling JSON/XML data • Experience integrating Cisco Contact Center solutions with Epic Systems EHR, Salesforce Service Cloud, or ServiceNow is preferred • Cisco certifications such as CCIE Collaboration or Cisco Certified Contact Center Specialist, or equivalent expertise, are preferred • Experience with Webex Connect (CPaaS), conversational AI agents, and natural language processing technologies is preferred • Experience developing custom Cisco Finesse gadgets and desktop workflow integrations using JavaScript APIs is preferred • Experience guiding enterprise customers through cloud migration is preferred

🏖️ Benefits

• Medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Cisco restricted stock unit grants may be available, subject to eligibility and continued employment • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • Paid birthday day off • Paid year-end holiday shutdown • 4 paid personal wellness days • 16 days of paid vacation per full calendar year for non-exempt employees • Flexible vacation time off program with no defined limit for eligible exempt employees • 80 hours of sick time on hire date and each January 1st thereafter • Up to 80 hours of unused sick time carried forward • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Annual bonuses for non-sales roles, subject to Cisco policies • Performance-based incentive pay for employees on sales plans