Customer Experience Specialist, Customer Success

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $140.2k - $190.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Own the transition from completed Cisco N9300 deployment into the Hypershield onboarding and adoption journey • Guide customer teams through Hypershield on-premises controller deployment across virtualization environments and the on-premises control plane • Advise customers on on-premises versus cloud-based security-policy operational models • Drive value realization through top-of-rack segmentation and enforcement, zone-based segmentation, and secure data-center interconnect use cases • Deliver customer workshops and webinars, tailoring deliverables and driving business outcomes on time • Run workshops and enablement sessions on new and existing capabilities • Inspire tactical and strategic deployment decisions and track long-term business outcomes • Drive adoption and expansion of Cisco products by identifying feature opportunities, use cases, and strategies • Build technical relationships with NetOps and NetSecOps stakeholders as a trusted advisor • Identify adoption blockers and collaborate with engineering and support teams to resolve issues • Collaborate with account teams, Customer Success, and partners to address product concerns • Create reusable workshops, training materials, reference architectures, and product documentation • Contribute to customer community spaces, Success Tracks, and lifecycle asset development • Provide lifecycle feedback to CX Product Management and CX Success Programs teams

🎯 Requirements

• Demonstrated depth in Cisco Nexus / NX-OS in production, including L3 routing, VRFs, and fabric operations; equivalent major-vendor experience accepted • Enterprise virtualization and VM/appliance deployment experience; vSphere/vCenter preferred • Network segmentation and firewall policy design, including zone-based or microsegmentation • Familiarity with NetOps/NetSecOps operating split in data-center security • Kubernetes and Helm familiarity, including chart deployment, node/pod status and log analysis, namespace and kubeconfig management, and rollout troubleshooting • Experience guiding customers through complex multi-component on-premises deployments • Experience with AWS, Azure, or GCP • NX-OS automation and APIs, including NX-API, NETCONF/RESTCONF, gNMI, and Ansible; Nexus Dashboard a plus • Proven ability to mentor, coach, and inspire a high-performing team • Customer-facing experience as a solutions advisor, CSM, PS consultant, or SE • Track record onboarding and deploying solutions into customer production • Strong customer-obsession, technical-guidance, business-awareness, communication, interpersonal, and conflict-resolution skills • Ability to identify emerging technologies and industry trends • Suggested certifications: CCNA, CCNP, CCDP, CCIE, Cisco Certified Success Specialist, CISM, or CISSP • Preferred certifications: CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert

🏖️ Benefits

• Medical, dental and vision insurance • 401(k) plan with Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Cisco restricted stock unit grants may be available • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • Birthday paid day off • Paid year-end holiday shutdown • 4 paid personal wellness days • 16 days of paid vacation per full calendar year for non-exempt employees • Flexible vacation time off program with no defined limit for eligible exempt employees • 80 hours of sick time off provided on hire and each January 1st thereafter • Up to 80 hours of unused sick time carried forward • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Annual bonuses for non-sales roles, subject to Cisco policies • Performance-based incentive pay for sales-plan employees • Opportunities for growth and professional development