Customer Success Specialist

🕒 Yesterday

🏄 California – Remote

🏄 California – Remote

💵 $173.2k - $222.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Ensures the adoption of software and value realization that lead to successful renewals and business growth • Proactively develops and orchestrates technical adoption planning (TAP) execution • Creates and drives TAPs that align with customer goals to maximize technology investments • Facilitates alignment workshops to review adoption progress • Drives scale impact by creating and delivering advanced 1:many technical enablement Expert Insight Series • Stays current with the latest Cisco technologies including AI advancements • Participates in stakeholder workshops to articulate the state of the adoption business • Involved in 1:1 customer engagements and community events • Collaborates with Customer Success Teams, Accounts, Sales, Partners, leveraging AI and strategic insights

🎯 Requirements

• Bachelors + 8 years of related experience, or • Masters + 6 years of related experience, or • PhD + 3 years of related experience, or • equivalent relevant work experience • Expert level (e.g., CCIE) or equivalent relevant certification expected • Industry trend certifications

🏖️ Benefits

• medical, dental and vision insurance • a 401(k) plan with a Cisco matching contribution • paid parental leave • short and long-term disability coverage • basic life insurance • grants of Cisco restricted stock units, which vest following continued employment • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • paid year-end holiday shutdown • 4 paid days off for personal wellness • Non-exempt employees receive 16 days of paid vacation time per full calendar year • Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use • 80 hours of sick time off provided on hire date • up to 80 hours of unused sick time carried forward from one calendar year to the next • Additional paid time away may be requested to deal with critical or emergency issues for family members • Optional 10 paid days per full calendar year to volunteer