Technical Leader – AIOps, Agentic Platform

🔥 0 minutes ago

🗽 New York, North Carolina, +1 more states – Remote

🗽 New York – Remote 🌲 North Carolina – Remote ☕ Washington – Remote

💵 $184.3k - $233.2k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

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👻 Ghost score 0%

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Design, build, and deliver production-grade AI agents, multi-agent workflows, and platform capabilities for SRE and infrastructure operations • Contribute to architectural reviews, design specifications, and technical trade-off discussions • Develop AI/ML-powered workflows for real-time anomaly detection, automated root-cause analysis, and proactive incident mitigation • Integrate telemetry frameworks, distributed monitoring systems, APIs, and cloud/on-prem environments for real-time AI context gathering • Implement automated testing, evaluation harnesses, human-in-the-loop approval gates, and deployment pipelines • Collaborate with Principal Engineers, software engineers, data scientists, and operations teams to integrate AI capabilities into core platform workflows • Mentor team members on AI engineering standard methodologies • Measure and report operational metric gains, MTTR reduction, and automation efficiency

🎯 Requirements

• Bachelor's degree in Computer Science, Computer Engineering, or a related technical field with 10+ years of relevant software engineering experience, or Master's degree with 8+ years, or PhD with 5+ years • 8+ years of experience building, testing, and deploying backend software, operational tooling, or platform services within large-scale distributed environments • Proven track record of authoring at least 3+ major design proposals/RFCs and leading system design reviews • 5+ years of deep proficiency in Python, Go, Java, or Rust • Expertise in concurrency, data structures, and API development • 2+ years of practical experience developing with LLMs • Documented success in prompt engineering, tool/function calling, or transitioning AI agents from prototype to production • Experience with modern agent orchestration, semantic search, retrieval-augmented generation (RAG), and standard tool integration interfaces such as MCP and function schemas • Experience with distributed telemetry and data pipelines such as OpenTelemetry, Prometheus, Kafka/Pulsar, Elasticsearch, and vector databases • Practical exposure to SRE practices, CI/CD automation, Kubernetes/container environments, and runbook orchestration • Experience building evaluation benchmarks, structured output validation, or security guardrails for production AI systems

🏖️ Benefits

• Medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Cisco restricted stock unit grants may be available • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • Paid year-end holiday shutdown • 4 paid days off for personal wellness • 16 days of paid vacation time per full calendar year for non-exempt employees • Flexible vacation time off program with no defined limit for eligible exempt employees • 80 hours of sick time off provided on hire date and each January 1st thereafter • Up to 80 hours of unused sick time carried forward • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Annual bonuses for non-sales roles, subject to Cisco policies