IT Support Engineer – Level 2

🕒 4 days ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $65k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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CIT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1992

🔒 Cybersecurity

🤝 B2B

💼 Consulting

Cybersecurity • B2B • Consulting

CIT is a managed IT and security services firm (Computer Integration Technologies) that provides 24/7 Managed SOC and threat detection, managed IT services, disaster recovery (DRaaS), governance/risk/compliance (CMMC, NIST, HIPAA) and AI consulting including Microsoft Copilot implementation. They also offer hardware procurement, structured cabling, physical security (Verkada) deployments, and industry-specific solutions for healthcare, government, finance, manufacturing, education and more. CIT emphasizes AI-enhanced autonomous security, proactive monitoring, incident response, and secure AI/governance roadmaps, with around-the-clock support and long-term client partnerships.

📋 Description

• Resolve customer service tickets and provide ongoing support across desktop, server, network infrastructure, and cloud computing environments. • Manage, update, and provide support for customer infrastructure, encompassing firewalls, switches, access points, hypervisors, servers, SANs, desktops, VPNs, and Microsoft Azure. • Pivot to prioritize and address high-impact tickets, efficiently allocating time and resources to ensure timely resolution. • Go beyond resolving tickets to ensure that solutions fully address customer needs and contribute to long-term success. • Regularly communicate with customers and CIT employees via verbal and written communication to address and resolve issues. • Maintain accurate records of support activities, including ticket updates, resolutions, and customer interactions. • Meet or exceed Key Performance Indicators (KPIs) related to ticket resolution time, customer satisfaction, and other relevant metrics. • Participate in ongoing education and training.

🎯 Requirements

• 3+ years of professional experience in computer networking, NOC, or helpdesk environments. • Advanced knowledge of managing network devices and configurations. • Intermediate Microsoft 365 knowledge and support experience. • Intermediate Active Directory design, implementation, and administration skills. • Intermediate knowledge of computer hardware and multiple operating systems, including Windows Desktop and Server OS, macOS, and virtualization platforms such as VMware, Microsoft Hyper-V, or Scale. • Ability to perform tasks with minimal supervision. • Solve problems independently and as part of a collaborative team. • Strong computer and typing skills. • Participation in an on-call rotation, including weekends and holidays. • Must be authorized to work in the United States. • A criminal background check and professional reference check will be conducted as part of the hiring process. • After hiring, this position may require passing a CJIS background check depending on the team assignment.

🏖️ Benefits

• Career Growth – Paid vendor certifications, ongoing training, and development opportunities. • Flexible Time Off – Take time off when you need it with our generous FTO policy. • Great Benefits – Medical, dental, vision, 401(k) with employer match, paid volunteer time, paid parental leave, and more. • Values-Driven Culture – Work in an environment that consistently wins Twin Cities’ Best Workplace awards year after year.