Client Service Director

🔥 12 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🔴 Lead

📁 Client Services

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Citrus Health Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Citrus Health Group is a strategic life-sciences partner that provides medical affairs, market access, commercialization, and patient engagement services to pharmaceutical and biotech organizations. Their multidisciplinary team of PhDs, PharmDs, MDs, and industry experts develops launch strategies, value and access solutions, and creative communications across therapeutic areas including oncology, rare disease, neurology, immunology, dermatology, and metabolic/cardiovascular disease. Citrus focuses on translating scientific evidence into commercial and patient-centered outcomes, serving as a B2B consulting and execution partner for established pharma and emerging startups.

📋 Description

• Manage and develop existing medical communication client accounts, client portfolios, and therapeutic areas • Achieve account forecasts and identify and secure new business opportunities • Build and maintain strong client relationships • Oversee and manage account teams to ensure high-quality and timely deliverables • Lead strategic publication and medical communication planning initiatives • Develop, present, and sell deliverables • Ensure timely delivery of products and services to clients • Develop project proposals and budgets with internal teams • Review major deliverables for quality and client alignment • Keep leadership informed of critical client and project updates and concerns • Manage financial aspects of client relationships, including contracts, statements of work, purchase orders, invoices, forecasting, and reporting • Prepare strategic, tactical, and project plans • Lead client status meetings, project kick-offs, and debrief meetings • Review project reports and communicate scope and cost changes • Travel for client meetings and other events as needed • Lead, mentor, train, and coach account team members • Manage 1–2 direct reports, including feedback, goal setting, and performance reviews • Participate in client presentations, selling, and communicating Citrus’s point of view and expertise • Update stakeholders on project status and identify and nurture new business opportunities

🎯 Requirements

• At least five (5) years of experience in the medical communications industry • Expert level knowledge regarding activities in medical publication accounts and medical communications tactics required • Demonstrated understanding of market dynamics, scientific information, clinical and preclinical data preferred • BS or BA degree in business, life sciences, communications or related discipline • Excellent time management and project management skills, including management of very large and/or multiple projects, meeting deadlines, and maintaining budgets • Ability to provide management direction and developmental support to direct reports; provide challenging and stretching assignments; delegate tasks to empower others; share ownership and visibility • Proficiency in Microsoft Suite, especially Microsoft PowerPoint, with the ability to produce well-designed and effective decks • Effective leadership skills focused on account services, strategic medical communications, and business processes • Negotiation, conflict resolution, and people management skills • Attention to detail and accuracy • Ability to identify key issues and creatively and strategically overcome challenges • High level of integrity, confidentiality and accountability • Ability to think analytically and effectively plan, prioritize, and execute • Expert verbal and written communication skills • Expert presentation and persuasion skills • Ability to travel as necessary (<10%)