Director, Client Services Implementation

🔥 1 hour ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $103.5k - $145k / year

⏰ Full Time

🔴 Lead

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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EVERSANA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

EVERSANA is a comprehensive service provider focused on integrated commercial solutions for the life sciences industry. The company offers a wide range of services including advisory and management consulting, regulatory consulting, patient services, market access strategies, pricing and revenue management, medical affairs, and digital transformation. EVERSANA is known for its expertise in drug commercialization, enabling companies to effectively launch and manage pharmaceutical products. With a platform powered by data and analytics, EVERSANA addresses challenges related to drug pricing, market access, patient adherence, and product delivery, helping companies optimize their commercial strategies and enhance patient outcomes. The company emphasizes innovation and has been recognized for its use of AI and data analytics within the life sciences sector.

📋 Description

• Implement and manage new client Patient Services programs, including Hub, Patient Assistance, Copay/Affordability, and Direct-to-Patient programs • Manage client relationships throughout implementation and serve as a key client contact • Track and manage internal workstreams to maintain project timelines and deliverables • Collaborate with the PMO Project Manager and required internal departments and personnel • Set up clients for implementation and operations, including design, configuration, testing, training, and post-launch support • Create implementation documentation, including Business Process Flows, Business Rules Documents, Program Correspondence, and Enrollment Forms • Approve system requirements documentation, including user stories, design documents, and data transfer agreements • Coordinate internal and external reviews of implementation documentation • Plan, organize, and coordinate projects, programs, and services for EVERSANA and Patient Services • Demonstrate commitment to diversity, equity, and inclusion and proactively manage bias • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree required; a variety of degree programs accepted • Minimum 5–6 years of EVERSANA previous experience in Patient Services and/or an applicable healthcare company for the Implementation Director level • Experience implementing Patient Services programs or managing complex Patient Services programs • Pharma client management experience • Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Visio for the Implementation Manager position • Experience with leveraging AI for process efficiency opportunities preferred • Previous Biopharma Patient Services program implementation desirable • PMP certification desirable • Salesforce Healthcloud experience preferred • Able to work 40–50 hours per week, 5 days per week • Able to travel 10–20% based on client location and/or required client meetings • Ability to perform required physical and mental demands, including standing and/or sitting for long periods and occasionally lifting/moving up to 25 pounds

🏖️ Benefits

• Competitive salary and benefits • Remote work option • Reasonable accommodation during the hiring process • Diversity, equity, and inclusion commitment