Director, Client Services

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $140k - $160k / year

⏰ Full Time

🔴 Lead

📁 Client Services

👻 Ghost score 0%

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Point C

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Point C is a trusted health benefits partner that delivers meaningful solutions for brokers and their self-funded clients. The company specializes in administering benefit plans, managing medical costs effectively, and ensuring a high-value experience for members. With a focus on vendor integration and data-driven insights, Point C aims to simplify the benefit process while providing access to quality care and innovative mobile tools for its clients and their employees.

📋 Description

• Lead client management and retention efforts within the assigned region • Oversee the overall success of the TPA block of business, including customer retention, revenue growth, and service model delivery • Serve as the primary liaison between customers, TPA leadership, and Point C corporate teams • Provide consultative account management and drive strategic initiatives supporting client satisfaction, operational alignment, and financial performance • Lead a team of account managers, specialists, and coordinators • Conduct performance reviews, career development planning, and ongoing coaching • Manage capacity and workforce planning, assigning accounts and resources to optimize efficiency and client coverage • Establish and maintain relationships with key customers and partner stakeholders • Provide oversight and consultative support for Point C products, services, and project plans • Collaborate with sales on growth strategies, broker meetings, capabilities presentations, and finalist meetings • Drive operational alignment and effective issue resolution across internal teams • Monitor performance, address issues proactively, and report results and action plans • Champion Point C and the TPA partner in the region • Perform other duties as assigned

🎯 Requirements

• 7-10 years of experience in the self-funded healthcare, insurance, or TPA industry • Minimum 5 years of client management or related leadership experience • Bachelor’s degree required • Strong project management skills with the ability to drive processes, meet deadlines, and lead diverse teams • Excellent verbal and written communication; ability to convey information clearly and influence effectively • Strong interpersonal skills; builds rapport, navigates complex relationships, and diffuses tension when needed • High attention to detail with a commitment to accuracy and timeliness • Resourceful, decisive, and able to thrive in a fast-paced, evolving environment • Proficiency in Microsoft Office and related technology platforms • Experience working with brokers and/or benefits consultants • Active state insurance license is preferred

🏖️ Benefits

• Comprehensive medical, dental, vision, and life insurance coverage • 401(k) retirement plan with employer match • Health Savings Account (HSA) & Flexible Spending Accounts (FSAs) • Paid time off (PTO) and disability leave • Employee Assistance Program (EAP)