Client Services Director – Previous Claims Experience Required

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $100k - $130k / year

⏰ Full Time

🔴 Lead

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Determine account management strategies related to client service plans • Manage retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business • Provide program management for jumbo clients requiring dedicated staff, multiple offices, and complex service models • Oversee local Client Services staff • Provide stewardship reporting and educate clients on issues and trends impacting programs • Conduct pre-renewal visits and review client loss experience and company performance • Prepare client renewal, contract revision, and Client Service Instruction documents • Negotiate changes or improvements to service plans • Direct and influence internal departments to reduce process, technology, and resource constraints • Coordinate client invoicing, audits, and accounts receivable follow-up • Resolve major customer service issues and identify cross-selling opportunities • Supervise personnel, administer staffing policies, hire colleagues, and conduct performance discussions • Ensure compliance with applicable Quality initiatives

🎯 Requirements

• Account Management with a background in Workers Compensation, General Liability or Auto claims required • Ten (10) years related experience or equivalent combination of education and experience required • Two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity • Experience overseeing client services staff and complex service models • Ability to manage client retention, customer satisfaction, revenue growth, client surveys, and new business • Ability to participate in local insurance community through advanced education and affiliation memberships

🏖️ Benefits

• Work-life balance • Professional development opportunities • Flexible work schedule • Referral incentive program • Career development and promotional growth opportunities • Medical, dental, and vision coverage • 401(k) and matching • PTO • Disability and life insurance • Employee assistance • Flexible spending or health savings account • Other additional voluntary benefits