Product Support Operations Specialist

Job not on LinkedIn

🔥 10 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Clarity

WebsiteLinkedInAll Job Openings

201 - 500 employees

🧘 Wellness

👥 B2C

💰 Seed on 2023-02

Wellness • B2C

Clarity is an India-based anonymous emotional support platform (product of We Heal Private Limited) that connects users with trained, non-medical listeners via chat, voice call or video call for help with breakups, loneliness, relationship issues and other emotional concerns. The service emphasizes anonymity for users, identity verification for listeners (including Aadhaar verification for Indian listeners), and positions itself as a consumer-facing app focused on emotional wellbeing; it lists investors and public endorsements from Indian founders and investors. Clarity markets itself as "India's biggest emotional support platform" and operates a mobile app and online presence for anonymous, judgment-free conversations.

📋 Description

• Monitor incoming support inquiries across channels and ensure timely, accurate responses • Build contract templates and configure parts of schools’ platforms during implementation • Manage and optimize support tools and workflows • Analyze support trends and document recurring issues for internal teams and product improvements • Develop and maintain internal and client-facing knowledge base articles and training materials • Build and run SQL database reports to extract, analyze, and present data • Respond to school support inquiries and escalate relevant issues to appropriate internal teams • Attend and participate in regular team and company meetings • Perform other duties reasonably within the scope of the job classification

🎯 Requirements

• Experience in external-facing product operations roles • Demonstrated ability to work with customers and internal teams to solve problems • Strong analytical and problem-solving skills • Ability to identify patterns in support data and recommend improvements • Proficiency in SQL, including building, running, and interpreting database reports • Experience with support operations tools such as Intercom, HubSpot, LogRocket, Linear, Notion, Clerk, and Postmark • Growth mindset and eagerness to work on a quickly growing team • Ability to embrace uncertainty and design processes • Enjoyment of helping people solve problems • Excellent organizational, time management, and communication skills • Experience using spreadsheets to analyze data and drive decision-making

🏖️ Benefits

• Competitive pay • Stock options • 100% company-sponsored health, medical, and dental insurance • Team-specific sponsored offsites every year • All-company sponsored offsites every year • Fully remote work environment • Opportunities for personal and professional growth

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