Technical Account Manager – Healthcare

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $140k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Claroty

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🍽️ Food & Beverage

🏭 Manufacturing

📦 Logistics

Food & Beverage • Manufacturing • Logistics

Claroty is a cybersecurity company that specializes in securing mission-critical infrastructure through its indusry-centric platform designed for cyber-physical systems (CPS). Their platform offers extensive asset visibility and a wide array of solutions including exposure management, network protection, secure access, and threat detection, tailored for sectors like healthcare, industrial cybersecurity, and critical infrastructure. Claroty serves a global client base from its headquarters in New York City, deploying its solutions across various industries worldwide.

📋 Description

• Partner with customers to plan, design, deploy, and configure Claroty’s solutions to meet technical and business objectives • Serve as the primary technical point of contact for customers, owning technical requirements and ensuring alignment with best practices • Provide ongoing technical guidance, architecture recommendations, and optimization strategies • Identify risks, gaps, and opportunities for improvement across customer environments • Translate customer feedback, industry trends, and field insights into recommendations for Product, Engineering, and Customer Success teams • Develop technical artifacts, documentation, playbooks, and best practices • Support escalations and complex technical scenarios with Support and R&D teams • Drive executive-level technical conversations and present strategic roadmaps aligned with customers’ cybersecurity and operational objectives • Travel for on-site engagements, workshops, and strategic meetings

🎯 Requirements

• 5+ years of experience in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles • Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, and DHCP • Knowledge of healthcare-specific protocols such as HL7 and DICOM • Familiarity with principles of network segmentation • Solid understanding of cybersecurity principles and secure network architecture • Previous experience with cybersecurity products and work processes • At least basic experience working with databases; MySQL and Postgres preferred • Project Management experience and skills • Strong troubleshooting and problem solving skills • Strong communication and presentation skills with the ability to engage both technical and executive stakeholders • Customer-centric mindset with the ability to build trusted, long-term partnerships • Willingness to travel up to 10%

🏖️ Benefits

• Travel to support on-site engagements, workshops, and strategic meetings • Equal-opportunity employer committed to a diverse and inclusive work environment • Special accommodations available upon request in all selection phases

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