Clinical Administrative Assistant I

🔥 14 hours ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Administrative Assistant

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👻 Ghost score 10%

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Cleveland Clinic

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Cleveland Clinic is a not-for-profit, multispecialty academic medical center located in Cleveland, Ohio. Founded in 1921, it integrates clinical and hospital care with research and education, earning a reputation as one of the largest and most respected hospitals in the country. The health system includes multiple facilities across Northeast Ohio and other locations globally, providing a wide range of specialized services such as cancer care, women's health, dermatology, and cardiovascular care. Cleveland Clinic is accredited by The Joint Commission, which underscores its commitment to high standards in healthcare delivery.

📋 Description

• Manage incoming correspondence for disbursement to the appropriate practice • Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately • Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system • Collect insurance information, forward it to Patient Financial Advisors, and follow up as required • Assist patients with check-in for virtual appointments • Initiate patient referral processes and monitor referrals for empaneled patients • Assist with messages and inbound calls • Offer IT assistance • Arrange and execute all department events • Manage incoming mail • Provide comprehensive support to medical staff • Collaborate with physicians, nurses, and staff to support efficient operations and a safe, high-quality patient experience

🎯 Requirements

• High school diploma or GED • Experience using Microsoft Office Suite products (Outlook, Word, Excel, and Power Point) • Experience may be assessed with an on-line Skills Assessment • Exceptional communication and organizational skills • Ability to perform work in a stationary position for extended periods • Ability to operate a computer and other office equipment • Ability to travel throughout the hospital system • Ability to communicate and exchange accurate information • In some locations, ability to move up to 20 pounds • Must follow standard precautions using personal protective equipment • Must comply with Cleveland Clinic’s influenza prevention program, including annual vaccination or an approved exemption • Preferred: Associate’s degree • Preferred: One year experience including customer service, professional healthcare office setting • Preferred: Typing proficiency with accuracy • Preferred: Healthcare experience • Preferred: Familiarity with electronic medical records

🏖️ Benefits

• Remote work Monday–Friday from 8:00 a.m.–4:30 p.m. • Annual influenza vaccination or approved exemption • Equal opportunity employment • Drug-free workplace • Post-offer controlled-substance testing