Senior Technical Customer Support Engineer, Federal

🔥 12 minutes ago

🇺🇸 United States – Remote

💵 $139k - $194k / year

⏰ Full Time

🟠 Senior

💻 IT Support

👻 Ghost score 0%

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ClickHouse

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2021

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

🔥 Funding within the last year

💰 $400M Series D on 2026-01

SaaS • Enterprise • Artificial Intelligence

ClickHouse is an open-source, column-oriented OLAP database and real-time data warehouse that delivers extremely fast, resource-efficient analytics at petabyte scale. ClickHouse offers both self-managed open-source software and managed cloud services (ClickHouse Cloud available on AWS, GCP, Azure), as well as complementary products like ClickHouse Managed Postgres, ClickStack (an open-source observability stack), Langfuse for LLM observability, Agentic Data Stack for AI applications, and chDB in-process SQL engine. It targets use cases such as real-time analytics, observability, data warehousing, machine learning and GenAI, and provides integrations with BI tools, data ingestion, and language clients. ClickHouse is used by enterprises across industries (e. g. , financial services, cybersecurity, e-commerce, gaming, automotive) and emphasizes performance, cost-efficiency, developer-friendliness, and open-source community adoption.

📋 Description

• Serve as the primary technical support contact for ClickHouse’s U.S. federal and public-sector customers across cases, chat, Slack, and meetings • Develop solutions based on ClickHouse Cloud and ClickHouse open-source • Share solutions through documentation, knowledge base articles, and internal runbooks tailored to government deployment patterns • Guide customers through deployment, configuration, and troubleshooting in government-authorized environments • Work with global Support Services, Engineering, Security/Compliance, Product Management, and Go-To-Market teams • Represent federal customer requirements and help prioritize the roadmap • Support technical aspects of federal POCs, security questionnaires, and ATO-adjacent evaluations • Provide professional responses, on-call coverage, and guidance within required SLAs • Handle technical cases through the ticketing system, email, Slack, chat, and/or phone • Build trusted relationships with colleagues, customers, partners, government stakeholders, systems integrators, and resellers

🎯 Requirements

• U.S. Person status is required and verified before any offer • Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or relevant domains such as SQL databases, OLAP, cloud-native SaaS, and distributed systems • Previous technical experience in a Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer role • Familiarity with operational and compliance realities of federal IT environments, such as FedRAMP, DOD IL, AWS GovCloud, air-gapped, or sovereign-cloud deployments • Strong communication skills and sound judgment around sensitive data handling • Experience supporting federal, state/local/education, or other public-sector customers is a bonus • Experience with FedRAMP-authorized services, AWS GovCloud, Azure Government, or equivalent sovereign/air-gapped environments is a bonus • Active or recently active U.S. government security clearance is a bonus, not required • Experience with ClickHouse is a bonus • Experience with OSS and open-source technologies is a bonus • Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ is a bonus

🏖️ Benefits

• Employer contributions towards healthcare • Equity in the company; stock options for every new team member • Flexible time off in the US • $500 home office setup allowance for remote employees • Opportunities to engage with colleagues at company-wide offsites • Flexible work environment and remote-friendly workplace

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