Director, Human Resources Operations

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $150k - $180k / year

⏰ Full Time

🔴 Lead

👩‍👩‍👧‍👦 Human Resources (HR)

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Climb Channel Solutions NA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1982

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Climb Channel Solutions NA is an IT distribution company focused on providing leading and innovative technology solutions. They support technology resellers by offering expertise in areas such as virtualization, cloud, data management, and cybersecurity, thereby enhancing their partners' success. Climb is dedicated to transforming IT distribution with exceptional service and an extensive vendor marketplace to facilitate business growth for its partners across various sectors, including public and private markets.

📋 Description

• Own day-to-day global People Operations, including transactions, workflows, records, escalations, and case management • Design and mature HR service delivery through intake, triage, routing, documentation, and self-service • Establish operational metrics and reporting for cycle times, volume, accuracy, and employee sentiment • Serve as escalation point for complex, ambiguous, or sensitive operational issues • Own the end-to-end employee lifecycle and create a cohesive employee experience • Lead onboarding and offboarding redesign with IT, Security, Facilities, and hiring managers • Partner on employee development and growth programming • Identify and remove friction in the employee journey using data • Build and operate an employee listening program, including surveys, analysis, and closed-loop action planning • Translate listening data into recommendations for executives and people leaders and drive follow-through • Own People team communications, including calendar, channels, voice, and standards • Ensure global compliance across employment documentation, recordkeeping, data privacy, and statutory requirements • Lead compliance audits and remediation • Own the operational side of global mobility and immigration • Uphold HR data integrity and access standards in partnership with HRIS, IT, and Security • Define People systems workflows, business rules, and service standards with HRIS • Translate operational needs into requirements, test system changes, and lead change management, training, and adoption • Write, maintain, and enforce process standards, SOPs, and documentation • Build cross-functional processes with HRIS, IT, Legal, Finance, Payroll, and Security • Oversee global facilities and workplace operations through a Facilities Manager • Lead, coach, and develop a globally distributed team of People Operations and Experience Analysts and a Facilities Manager • Set goals, raise performance standards, and support strategic and ad hoc People Operations needs • Design the People team's service model and tooling • Rebuild onboarding and offboarding end to end • Consolidate global immigration and mobility into one governed process • Complete employment documentation compliance audits and remediation • Launch an always-on employee listening program • Define and drive manager self-service and employee development and growth infrastructure

🎯 Requirements

• 8+ years of progressive HR experience, with deep hands-on grounding in People Operations, HR service delivery, or shared services • 3+ years directly managing people, including experience leading a distributed or global team • Demonstrated ownership of the full employee lifecycle, with specific evidence of redesigning onboarding, offboarding, or comparable end-to-end processes • Strong global compliance fluency — multi-country employment documentation, recordkeeping, data privacy, and immigration/mobility operations • Genuine process and operational rigor: document, measure, standardize, and build durable processes • Experience acting as the business owner on HR systems work — defining requirements, testing, and driving adoption in partnership with an HRIS or systems team • Workday experience strongly preferred • Track record of building cross-functional processes with HRIS, IT, Legal, Finance, and Security • Talent density mindset: hire selectively, give direct feedback, and hold a high bar • Excellent written communication, including policy, all-company announcements, and executive summaries • Comfort operating with ambiguity, competing priorities, and a fast-paced environment • Experience in high-growth, private-equity-backed, or post-acquisition software environments (nice to have) • Experience running an employee listening platform and closed-loop action planning at scale (nice to have) • Global facilities or workplace operations oversight (nice to have) • M&A integration experience on the People Operations side (nice to have) • Candidates are required to complete a comprehensive criminal background check, verification of education, and verification of employment upon conditional offer

🏖️ Benefits

• Equity • Meaningful bonus program • Healthcare insurance • Pension/retirement matching • Comprehensive life insurance • Employee assistance program • Time off plans • Paid company holidays • Career progression • Meaningful work • Culture of innovation