Senior Customer Success Manager, Strategic Accounts

Job not on LinkedIn

🕒 June 9

🇺🇸 United States – Remote

💵 $110k - $150k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 37%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cofactr

WebsiteLinkedInAll Job Openings

11 - 50 employees

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

💰 $2.9M Venture Round on 2023-09

Logistics • Manufacturing • Healthcare

Cofactr is a company that provides comprehensive solutions for electronics supply chain management, focusing on procurement, inventory, and logistics infrastructure for electronics manufacturers. Their platform integrates BOM management, procurement automation, inventory management, and logistics services to streamline these processes for companies in various industries including aerospace, robotics, and medtech. Cofactr offers AI-powered tools to automate data entry and procurement, along with secure, climate-controlled warehousing and kitting services for electronic components. By leveraging parts data intelligence and predictive supply analytics, Cofactr helps manufacturers maintain resilient, efficient supply chains and accelerate their time to market.

📋 Description

• Project manage thorough and complete onboarding of new Cofactr customers, ensuring configuration, enablement, and defined activation exit criteria within a 60–90 day engagement window • Drive initial purchasing activity and GMV by identifying and eliminating friction in the buying process • Build, own, and manage strategic customer relationships from operational points of contact through VPs of Engineering and the C-Suite • Own structured handoffs from Sales through onboarding and execute documented transitions to Customer Success Account Management upon activation completion • Act as a strategic partner during onboarding by conducting discovery into customer workflows, pain points, and priorities and guiding customers to Cofactr platform solutions • Collaborate with leadership to build scalable onboarding playbooks, activation checklists, and escalation paths • Partner with Sales, Product, Engineering, and Customer Success to resolve blockers, surface feedback, and improve onboarding • Track and analyze activation metrics including time to first purchase, configuration completion rates, and GMV generated during onboarding • Contribute to onboarding resources, help documentation, and training materials that empower customer self-service • Help shape Cofactr's activation methodology as an early member of the function

🎯 Requirements

• Deep industry knowledge and expertise preferred for this role • 4 - 7+ years of experience in customer onboarding, implementation, activation, and customer success in a B2B SaaS or technology environment • Proven ability to manage multiple concurrent onboarding engagements with structured timelines, clear milestones, and defined exit criteria • Understands how onboarding unlocks revenue and can connect activation to business outcomes • Excellent verbal and written communication skills • Comfortable navigating and configuring SaaS platforms; able to investigate technical blockers and involve appropriate partners • Familiarity with tools like SFDC, Pylon, Gainsight, Metabase, or Statisfy; ability to quickly learn new platforms and technologies • Energized by early-stage environments and excited to build scalable processes from scratch • Willingness to travel up to 30% of the time • Must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain required U.S. Department of State authorizations under ITAR regulations

🏖️ Benefits

• Competitive salary and equity • 100% employee premium coverage of health, dental, and vision plans • FSA offerings • 401(k) with 4% company matching • Unlimited time off policy • Commuter benefits with a company contribution • Professional development: Access mentorship, training, and growth opportunities within a pre-series B company