Operations Manager

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Comfrt

WebsiteLinkedInAll Job Openings

51 - 200 employees

🍽️ Food & Beverage

🏥 Healthcare

✈️ Travel

Food & Beverage • Healthcare • Travel

Comfrt is a direct-to-consumer apparel brand and Shopify-based e-commerce retailer focused on comfort-first clothing. The company sells hoodies (including slightly weighted hoodies marketed for anxiety relief), loungewear, blankets, travel gear, kids and pet items, and accessories, and operates an ambassador program and mobile app. Its messaging emphasizes cozy, functional, lifestyle apparel and DTC online sales.

📋 Description

• Own the end-to-end sample lifecycle across all product categories and seasons • Build and maintain a centralized sample management system with real-time organizational visibility • Manage inbound and outbound creator photography, marketing, creative, executive, and wear-test samples • Track samples from vendor shipment through internal distribution and return • Develop standardized procedures for sample handling, tracking, storage, and distribution • Improve sample workflows to increase efficiency and reduce delays • Maintain digital libraries of sample imagery and approvals • Manage sample requests across Product Development, Creative, Marketing, Merchandising, Social Media, Photography, Operations, and Executive Leadership • Prioritize competing requests and plan sample requirements around seasonal calendars, campaigns, launches, photoshoots, and creator partnerships • Coordinate sample readiness with product launch calendars and cross-functional deadlines • Partner with Creative and Photography on photoshoots, outfit planning, styling coordination, sample selection, sample preparation, delivery, returns, and inventory reconciliation • Serve as primary operational contact for overseas vendors • Communicate with vendors through Email, WhatsApp, Slack, WeChat, and other platforms • Follow up on sample status, shipments, missing samples, and vendor action items; escalate risks and drive resolutions • Directly manage the Sample Coordinator through direction, coaching, training, performance management, one-on-ones, and reviews • Establish priorities, allocate workload, and build accountability measures • Scale the Sample Operations function and recommend additional resources • Coordinate sample activities across departments and lead sample status meetings and weekly stakeholder updates • Train future team members on sample management standards and best practices • Build dashboards and reporting for sample status, vendor performance, and timeline adherence • Analyze bottlenecks and recommend process improvements • Maintain inventory, tracking systems, digital filing structures, shipping records, documentation, and approvals • Develop KPIs for sample turnaround time, on-time delivery, and operational performance

🎯 Requirements

• Bachelor's degree in Fashion Merchandising, Product Development, Apparel Production, Business, Supply Chain, or a related field • 4+ years of experience in apparel product development, sample management, merchandising operations, or production • Experience working with overseas factories and vendors • Experience working in a remote or hybrid environment and ability to operate independently • Exceptional organizational and time management skills • Strong project management skills and ability to manage multiple priorities and deadlines • Self-starter requiring minimal supervision • Creative problem-solving and proactive, solution-oriented mindset • Professional maturity, excellent judgment, accountability, and ownership • Outstanding written and verbal communication skills • Comfort working in a fast-paced, high-growth environment • Ability to build processes, improve systems, and drive operational excellence • Advanced Microsoft Office Suite skills, including Excel, Word, PowerPoint, and Outlook • Adobe Illustrator • Adobe Photoshop • Miro • Canva • Asana • PLM systems preferred • Experience with sample tracking, inventory management, shipping, or project management software is a plus

🏖️ Benefits

• Generous paid time off • Company-covered health insurance • 5% 401k match • Discounts on all Comfrt products • Supportive, creative environment • Flexibility and collaborative support of a fully remote environment • Growth opportunities