Manager, Field Systems Engineering

🔥 0 minutes ago

🏛️ District of Columbia, Maryland – Remote

🏛️ District of Columbia – Remote 🦀 Maryland – Remote

💵 $135.6k - $202.8k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Field Service Engineer

👻 Ghost score 1%

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Comtech Telecommunications Corp.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

🎖️ Defense

📦 Logistics

💼 Consulting

Defense • Logistics • Consulting

Comtech Telecommunications Corp. is a leading provider of advanced communication solutions that span terrestrial and satellite domains. The company focuses on hybridized connectivity for commercial, military, and general aviation aircraft. With a strong commitment to innovation, Comtech offers a wide range of services including emergency call routing, messaging platforms, and GNSS assistance, catering to markets such as defense, public safety, and telecom.

📋 Description

• Provide technical leadership for on-site systems engineering, installation, integration, technical verification, and testing support for Comtech satellite IP hardware and software solutions • Manage and support deployment, commissioning, monitoring, and troubleshooting of customer networks • Serve as a senior technical escalation point for Support Engineers • Travel to customer sites for network/hub installation, audits, debugging, training, and other technical support activities • Lead troubleshooting and resolution of escalated customer hardware and software issues • Collaborate with Technical Support, Product Engineering, R&D, and other technical organizations to identify root causes, resolve defects, and address product requirements and enhancements • Lead hardware and software verification and testing in the engineering lab, including new releases, patches, and product enhancements • Develop test plans, acceptance procedures, test documentation, and reports • Provide technical expertise in customer meetings, network design, integration, installation, debugging, and professional services • Partner with Sales Engineering and TAC to address customer requirements and deliver technical solutions • Maintain the engineering lab, including equipment inventory, hardware/software configurations, network and IP documentation, rack configurations, and lab infrastructure • Coordinate procurement and keep the lab operational • Train and provide technical guidance to Technical Support teams • Maintain documentation of testing, troubleshooting, and customer issue resolution activities

🎯 Requirements

• Strong knowledge of IP networking and protocols, including TCP/IP, UDP, QoS, SNMP, HTTP, and IPsec • Proficiency with Wireshark, SNMP monitoring tools, and database query tools • Strong knowledge of commercial satellite earth stations and VSAT systems • Familiarity with C-, Ku-, and L-Band systems and RF block/level diagrams • Experience with LAN/WAN infrastructure, switches, routers, firewalls, VPN concentrators, VoIP gateways, and related computer and network systems • Working knowledge of Windows and Linux operating environments • Hands-on experience in technical engineering/test lab environments using packet/protocol analyzers, LAN/WAN analyzers, spectrum analyzers, BER test sets, satellite delay simulators, and other network/RF test equipment • Excellent written and verbal communication skills • Working knowledge of relational databases and structured queries, including MS SQL and MySQL • Strong analytical, troubleshooting, and problem-solving skills • Ability to build effective working relationships across Engineering, Tech-support, Sales, internal organizations, and customers • Ability to work independently with limited supervision and manage multiple priorities • Prior experience supporting satellite communications, IP networking, systems engineering, or technical test environments is required • Experience in a customer-facing technical support or field engineering role is highly desirable • Bachelor's Degree in Electrical Engineering, Communications Engineering, or a similar discipline • 7-10 years of related work experience and/or training, or equivalent combination of education and experience • Successful completion of a pre-employment drug screening is required • Compliance with Comtech's Drug-Free Workplace Program is required