Director, Client Partner – Commercial Accounts

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $135k - $180k / year

⏰ Full Time

🔴 Lead

🤝 Client Partner

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Lead strategic client partnerships and own end-to-end account management • Serve as primary relationship owner and trusted advisor to senior client stakeholders • Drive account strategy, renewal planning, and expansion opportunities • Build and execute account plans with growth roadmaps, forecast assumptions, and executive communication alignment • Maintain proactive executive-level engagement with client leadership • Partner with Delivery to oversee contracted service execution • Align delivery, operations, product, and technology teams to client goals • Support implementations and onboarding to ensure successful transitions and client satisfaction • Ensure contractual obligations, SLA commitments, and approved commercial templates are maintained • Conduct quarterly business reviews and present performance, value metrics, and roadmap progress • Lead account governance, VOC intake, action planning, financial reviews, and executive strategy discussions • Identify and develop upsell and cross-sell opportunities • Manage contract renewals, pricing discussions, and change requests • Support account-specific RFPs with solution alignment and commercial scoping • Own account profitability, monitor billing accuracy, and resolve payment issues with Finance • Oversee issue resolution, mitigation planning, and performance escalations • Serve as primary commercial and relationship escalation point • Support transformation initiatives to optimize service delivery and client outcomes • Contribute to knowledge sharing and best-practice development • Monitor industry trends and competitive insights • Collaborate with Sales, Marketing, Product, Operations, and Delivery teams • Maintain pipeline, opportunity, and contract data in Salesforce for forecasting and portfolio reporting • Lead multidisciplinary teams in a “One Conduent” operating model

🎯 Requirements

• 10+ years of experience in Account Management, Client Partnership, or enterprise client leadership roles • Success owning complex accounts end-to-end, including renewals, growth, and delivery performance • Effective communication with senior executives and internal cross-functional teams • Understanding of service delivery models, operational governance, and client lifecycle management • Strategic problem-solving and delivery of value-added solutions • Ability to lead collaborative teams across service delivery, product, and operations • Knowledge of contractual terms, service level agreements, and commercial frameworks • Ability to deliver polished business reviews and executive presentations • Bachelor's degree in Business or a related field • Travel as needed to maintain client relationships and onsite presence • Ability to own and deliver against revenue retention, revenue growth, product expansion, profitability (CM/OM), client satisfaction (CSAT/NPS), RFP invitation rate, and team goal achievement metrics

🏖️ Benefits

• Health and Welfare Benefits effective from day one • Retirement savings plans • Employee discounts on merchandise, services, travel, and more • Career growth opportunities • Paid training • Paid time off • Great work environment recognized for diversity and inclusion efforts • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • PTO or vacation and/or sick time • Bonus or incentive eligibility based on business need