Healthcare Customer Service Representative

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Provides 24/7 phone coverage for partners and handles inquiries • Assesses calls to provide service immediately, transfer them, or arrange follow-up for client resolution • Identifies customer needs by referring to case notes and examining each case • Performs routine call center activities concerning business products and services • Uses standard scripts and established guidelines under supervision to meet SLAs • Provides specialized information in a warm, empathetic manner • Gathers necessary information to update the database • Escalates issues to senior levels based on complaints or concerns • Explains company policies to customers • Expands skills within an analytical or operational process and maintains appropriate license, training, and certifications • Provides day-to-day contracted technical or non-technical customer support, transaction processing, and sales and marketing services • Performs business support or technical work using data organization and coordination skills • Works within established procedures and practices with moderate supervision • Performs other assigned duties and complies with policies and standards

🎯 Requirements

• Must be 18 years of age or older • Have a High School Diploma or an equivalent of education required • Must be able to submit to a pre-employment screening and drug test • Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship • Must pass the Call Center – Service Skills Assessment • Must have MS Office experience-ability to proficiently use Word and Outlook • Must be able to work weekends and some holidays, including some nights, weekends, and holidays in a 24/7 operation • Customer service or call center experience preferred • Must have Customer Service Experience in a Call Center environment is preferred • Must have experience working with Medical Insurance, Medicaid or Pharmacy Benefits preferred • Strong customer service, communication, and problem-solving skills • Experience handling escalated customer concerns and complex issues • Ability to communicate clearly and confidently • Ability to multi-task and manage time effectively • Attestation to detail, grammar, and spelling accuracy • One year of medical insurance or medical office experience, preferred • Computer system experience with data entry and database documentation knowledge • Previous call center in a customer service background environment • Experience handling inbound customer support calls

🏖️ Benefits

• Benefits from day one (medical, dental, vision) for eligible roles • PerkSpot – Employee discount program • Paid time off and holidays • Paid training • Equipment provided • Career growth and advancement opportunities • Supportive and inclusive work environment • Bi-weekly pay • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • PTO or vacation and/or sick time