Senior Defined Benefit Operations Analyst – Operations Manager

Job not on LinkedIn

🔥 2 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $75k - $85k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Support delivery and ongoing administration of Defined Benefits pension plans • Ensure ongoing processing quality and adherence to client requirements • Provide insight to internal and external stakeholders on operational activities, issues, and improvement opportunities • Execute established Defined Benefits administration processes with minimal supervision • Research and resolve escalated eligibility, participant data, system, and service delivery issues • Triage intermediate system issues and validate system processing against business and client requirements • Serve as a subject matter expert for client rules, plan provisions, and expectations • Lead change work through the full project lifecycle from Discovery through Go-Live • Coordinate project management and implementation activities • Interface directly with external client contacts to define and scope change requests • Maintain Business Requirements, Administrative Guides, and process documentation, securing client sign-off as needed • Steward Conduent Data Requirements in partnership with the Data Management team • Identify system and processing enhancements to improve quality, accuracy, and operational efficiency • Perform peer reviews of team deliverables • Mentor and coach junior team members • Perform assigned duties and comply with policies and standards

🎯 Requirements

• Formal education and/or relevant professional experience in Defined Benefits pension administration • Strong knowledge of Defined Benefits processes, plan rules, eligibility, participant data, and administration • Advanced Microsoft Excel skills • Minimum 2 years of SQL query execution and development experience • Experience troubleshooting system or processing issues • Experience with business requirements and process documentation • Familiarity with the project lifecycle and project management, including Discovery, requirements, testing, implementation, and Go-Live • Strong analytical, problem-solving, and client communication skills • Ability to manage work independently with minimal supervision • Preferred: experience serving as a Defined Benefits SME • Preferred: experience working directly with external clients • Preferred: experience leading clients or system change initiatives • Preferred: experience with data management and data requirements • Preferred: experience mentoring or coaching junior analysts • For US applicants, vaccination status must be provided where legally permissible

🏖️ Benefits

• Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • Bonus or incentive eligibility based on business need • Remote work arrangement