IT Operations Coordinator II

🔥 9 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $20 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Post-IPO Debt on 2019-06

Consulting • Logistics • Healthcare

Labcorp is a leading global life sciences company that provides comprehensive clinical laboratory and end-to-end drug development services. The company offers a wide range of diagnostic tests and services for patients, providers, and biopharmaceutical companies. Labcorp specializes in areas such as oncology, women's health, neurology, and genetics, offering both routine and specialized laboratory testing. It supports healthcare systems and organizations with clinical lab testing, health assessments, and employee wellness programs. Labcorp also plays a significant role in the biopharma sector, providing nonclinical research, central laboratory services, and consulting for drug development and commercialization. With their commitment to science and innovation, Labcorp aims to improve health and change lives worldwide.

📋 Description

• Coordinate and process user access requests for multiple IT and business applications • Administer and maintain security access for IT Central, Artiva, Auditmation, Phoenix RDH, CDP, Vigilant, and related applications • Review, validate, update, and maintain system access records and user permissions • Perform recurring user access reviews and support quarterly access certification audits • Support internal controls, security, compliance, and operational audit activities by compiling documentation, preparing reports, and maintaining audit evidence • Coordinate application and licensing administration, including software license management, renewals, upgrades, and user provisioning • Manage bulk processing requests and data maintenance activities within operational systems and platforms • Maintain application tables, configuration records, and business support data • Generate, analyze, and distribute operational reports for leadership and business stakeholders • Monitor, track, and report on technology support requests, service metrics, and operational performance indicators • Create, maintain, and improve SOPs, knowledge articles, process documentation, and training materials • Communicate with stakeholders regarding request status, issue resolution, compliance requirements, and operational updates • Coordinate with IT teams, business units, security teams, and vendors to resolve operational issues and support technology initiatives • Identify process improvement opportunities and recommend automation, standardization, and workflow enhancements • Ensure compliance with organizational policies, security standards, audit requirements, and governance practices

🎯 Requirements

• Associate’s degree in Information Technology, Business Administration, Healthcare Administration, or a related field • 3+ years’ experience supporting IT operations, technology administration, business operations or a related function • 2+ years’ experience supporting healthcare, revenue cycle management, laboratory, or other regulated business environments • 2+ years’ experience administering user access and security permissions across enterprise applications • 2+ years’ experience supporting internal controls, access certifications, compliance reviews, or security governance activities • 2+ years’ experience with workflow automation, reporting tools, or process improvement initiatives • Working knowledge of IT service management and ticketing systems • Microsoft Office Suite • Microsoft Teams • IT service management platforms • Reporting and analytics tools • Enterprise application administration • Strong verbal and written communication skills • Customer service and stakeholder support • Cross-functional collaboration • Meeting coordination and follow-up • Data analysis and reporting • Root cause identification • Attention to detail and data accuracy • Risk awareness and compliance focus • Ability to manage multiple priorities simultaneously • Ability to work independently with minimal supervision • Strong judgment when handling sensitive or confidential information • Ability to work Monday–Friday, 8:00am–5:00pm EST

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan