Admissions Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $25 - $30 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

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COPA - The Colorado Providers Association

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 1994

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

COPA - The Colorado Providers Association is a member-focused organization dedicated to advocating for behavioral health and substance use care for the residents of Colorado. The association strives to elevate the voices of prevention, treatment, and recovery providers to ensure equitable access to care and improve outcomes for individuals facing substance use disorders and related behavioral health needs. Through legislative support, training, and resources, COPA works to foster a connected community among its members and enhance the overall quality of care available in the state.

📋 Description

• Serve as a primary contact for prospective clients and referring providers through phone and web-based channels • Engage clients experiencing anxiety, ambivalence, emotional dysregulation, or behavioral health crises • Build rapport while maintaining structure and control of conversations • Guide clients through demographics, insurance, screening, program education, scheduling, and next steps • Conduct structured initial screenings and maintain the boundary between screening and clinical assessment • Recognize risks or fit concerns and escalate appropriately • Educate clients and referral partners about PHP and IOP programs • Address barriers including ambivalence, scheduling, technology, and insurance concerns • Use active listening, motivational interviewing, and consultative communication to support treatment engagement • Address objections, request commitment, and improve conversion • Manage inbound and outbound referrals and assigned cases through the admissions pipeline • Complete follow-ups and close loops with clients, referral partners, clinicians, and internal teams • Monitor stalled cases, missing information, and funnel leakage • Coordinate access to care with referring providers and community partners • Verify insurance eligibility and benefits and explain costs and payment expectations • Identify and resolve or escalate financial barriers • Capture and document client and referral information in CRM and EMR systems • Coordinate prior medical records and referral documentation • Complete clinical and operational handoffs • Manage high call volumes, multiple cases, follow-up work, documentation, and SLAs • Navigate CRM, EMR, scheduling, insurance, and other technology platforms • Identify process gaps and propose practical improvements • Participate in call review, quality audits, calibration, coaching, and performance improvement activities • Meet Central Intake metrics for responsiveness, conversion, throughput, documentation quality, and follow-up completion

🎯 Requirements

• Bachelor’s degree in health, human services, psychology, or a related field (required) • Must live in MST • 2–3+ years of experience in a high-volume, front-line healthcare, behavioral health, substance use, patient access, intake, admissions, triage, or healthcare contact-center environment • Working knowledge of insurance coverage, including verifying eligibility and benefits, explaining coverage and out-of-pocket costs, and identifying insurance or financial barriers to care • Experience interacting with individuals in emotionally sensitive, complex, urgent, or high-pressure situations • Strong communication and interpersonal skills • Strong judgment and clinical curiosity, while maintaining the boundary between screening and clinical assessment • Ability to manage multiple active cases, competing priorities, follow-up requirements, and time-sensitive workflows • Strong organizational skills and exceptional attention to detail • Clear, concise written communication and documentation skills • Comfort being measured against responsiveness, conversion, throughput, SLAs, and quality metrics • Strong technology skills and ability to navigate CRM and EMR platforms • Ability to receive and apply direct feedback and participate in coaching, call review, auditing, and calibration • Ability to work effectively in an evolving environment • Clinical licensure is not required

🏖️ Benefits

• Medical, dental, and vision insurance • HealthJoy unlimited therapy • UHC wellness program • HSA/FSA options • Pet insurance • Responsible PTO for full-time and part-time employees • 401(k) with company match • Company-covered licensing fees, including opportunities for cross-licensure when applicable • Annual stipend for tuition reimbursement, ongoing education, or CEUs • Structured clinical supervision toward licensure for pre-licensed clinicians • Best-in-class supervision grounded in Guidelight’s PHP/IOP curriculum for clinicians