Clinical Manager

🔥 0 minutes ago

🏈 Alabama, Florida, +12 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $44k - $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Cosán Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Cosán Group is a care management organization dedicated to enhancing health outcomes for patients with chronic conditions through technology-supported services. The company's approach focuses on preventative care management, including Chronic Care Management, Principal Care Management, Behavioral Health Integration, and Remote Patient Monitoring. Cosán aims to help older adults lead independent lives while collaborating with healthcare providers to ensure effective care coordination and improved patient adherence.

📋 Description

• Direct and manage daily workflow, queues, and work prioritization to meet productivity, quality, and service-level targets • Monitor real-time performance metrics and address volume, coverage, or quality issues • Ensure staffing coverage across shifts, including schedule adjustments and PTO coordination • Coach, provide feedback, and support care coordination staff • Conduct structured one-on-one meetings focused on performance, quality, and development • Lead weekly team meetings and cascade priorities and updates • Maintain day-to-day engagement, remove barriers, and address issues in real time • Foster an accountable team environment supporting engagement, development, and retention • Track productivity, quality, and compliance metrics using defined metrics and scorecards • Provide documented input for performance reviews, promotions, and compensation discussions • Partner with Clinical Operations and HR on performance improvement plans and corrective actions • Lead structured team communication through huddles, one-on-ones, and all-hands participation • Surface team sentiment, concerns, operational risks, trends, and improvement opportunities to leadership • Participate in interviews and provide hiring recommendations • Support onboarding and deliver hands-on training • Monitor new hire progress and reinforce training • Identify development opportunities and support high-potential team members • Serve as the first point of contact for employee relations issues • Ensure adherence to organizational policies, procedures, and clinical documentation standards • Escalate complex employee relations, performance, or compliance issues to the Director

🎯 Requirements

• Prior experience supervising or managing a production-based team in a healthcare, clinical operations, or call center environment • Demonstrated experience managing productivity, quality, and service-level performance • Strong working knowledge of care coordination or clinical operations workflows • Experience using EMR systems, workforce management tools, and performance dashboards • Strong communication, organizational, and interpersonal skills • Experience supervising 10 or more direct reports preferred • Background in chronic care management or similar care delivery models preferred • Experience supporting performance management and corrective action processes preferred • Candidates must reside in the United States • Private, stationary, HIPAA-compliant workspace within the home • High-speed broadband internet required • Minimum internet speed of 50 Mbps download / 5 Mbps upload • Secure internet connection and ability to protect confidential patient information • Working from public spaces, shared co-working environments, or while traveling is not permitted

🏖️ Benefits

• Paid Time Off + Company Holidays • Medical, Dental, Vision Insurance • Complimentary Life Insurance • 401(k) Plan • Optional Short-Term, Long-Term Disability, Critical Illness & Accident coverage • Employee Assistance Program including mental health resources • Company-provided equipment (laptop, monitor, headset, etc.) • Flexible, remote-first opportunities (role specific) • Continuous learning and clinical excellence