Customer Support Representative

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $50k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Counsel Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💼 Consulting

Healthcare • Healthcare Insurance • Consulting

Counsel Health is a healthcare company that provides expert medical advice from real doctors. It focuses on offering reliable medical guidance to individuals seeking professional health information and support.

📋 Description

• Deliver patient support across phone and email • Provide clear, accurate answers and a high-quality patient experience • Troubleshoot technical issues end to end • Liaise with clinical, engineering, and operations teams to resolve issues • Surface trends and recurring friction points • Capture actionable feedback to improve the product and care experience • Maintain accurate, detailed documentation of patient interactions • Meet or exceed quality, response-time, resolution-time, and patient-satisfaction metrics • Maintain engagement and responsiveness throughout assigned shifts • Pursue continuous learning and performance improvement

🎯 Requirements

• 2+ years of experience in customer support, patient support, or a contact center role • Experience ideally in a high-volume environment • Excellent written and verbal communication • Ability to explain technical or clinical processes in plain language • Comfort troubleshooting technical issues and finding root causes • Experience with modern support tooling such as Intercom, Zendesk, HubSpot, or similar • Experience in healthcare or another regulated industry • Understanding of handling sensitive information • Availability to work shifts across a seven-day support schedule, including evenings and weekends • HIPAA familiarity is a plus • Employment eligibility confirmed through E-Verify

🏖️ Benefits

• Bonus offered • Full-time, 40-hour-per-week schedule • Seven-day schedule with rotating shifts, including some nights and weekends