Performance Manager

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🔥 0 minutes ago

🌵 Arizona, Colorado, +2 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🌶️ New Mexico – Remote ⛷️ Utah – Remote

💵 $82.5k - $123.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🚘 Automotive

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Automotive • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Build and maintain relationships with external clients and make client needs central to priorities and decisions • Own client relationships on behalf of the company and advocate for client needs internally • Protect the revenue stream and support client and revenue retention • Identify interest in additional products, harvest additional accounts, and expand or upsell product functionality • Collaborate with other Performance Managers to provide seamless experiences for clients with multiple products • Manage the progress and results of assigned accounts within the client portfolio • Conduct onsite visits and virtual screen-share engagements to increase product utilization and improve client business processes • Work with at-risk clients to identify problems and develop action plans to retain relationships • Identify barriers and core problems preventing clients from meeting business objectives • Apply problem-solving skills and strategic insight to accomplish client goals • Guide clients in using and leveraging product capabilities • Monitor and analyze account performance and trends to adjust dealer expectations, goals, and objectives • Monitor system red flags and emergencies and take immediate action • Improve existing processes and systems during client engagements • Maintain product knowledge, including new product releases and enhancements • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree in a related discipline and 4 years' experience in a related field • Alternative qualifications accepted: master's degree and 2 years' experience; Ph.D. and up to 1 year of experience; or 8 years' experience in a related field • Valid driver's license required • Safe driver • At least 3 years’ recent retail automotive experience preferred • Proven ability to influence change inside a dealership preferred • Direct experience desking deals in a retail automotive environment preferred • Working knowledge and experience in retail automotive and software utilization preferred • Proficient in Microsoft suite of technologies, screen share technologies, and other relevant software systems preferred • Ability to communicate effectively with all levels at an automotive dealership or dealer group preferred • Ability to retain audience engagement preferred • Exceptional listening skills and ability to detect problems or risks remotely preferred • Ability to ask open-ended questions to provoke thoughtful disruption preferred • Ability to work remotely and nearly autonomously under moderate supervision preferred • Ability to follow department standard practices and procedures preferred • Desire to work collaboratively through remote technologies preferred • Ability and eagerness to learn complex technology and basic understanding of web-based systems preferred • Ability to travel potentially up to 50%, including in-market, overnight, and occasional weekend travel • Must clear a pre-employment drug test • Must be currently authorized to work in the United States for any employer without current or future sponsorship • No OPT, CPT, STEM/OPT, or visa sponsorship now or in future

🏖️ Benefits

• A competitive salary and top-notch bonus/incentive plans • Exceptional work-life balance • Flexible time-off policies • Accommodating work schedules • Comprehensive healthcare benefits, with multiple options for individuals and families • Generous 401(k) retirement plans with company match • Inclusive parental leave policies • Comprehensive fertility coverage • Adoption assistance • Professional development and continuing education opportunities • Access to financial wellness/planning resources • Vacation with pay • Seven paid holidays throughout the calendar year • Up to 160 hours of paid wellness annually for employees or family members • Bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)