Strategic Account Director

Job not on LinkedIn

🔥 1 hour ago

⛰️ Colorado, Washington – Remote

⛰️ Colorado – Remote ☕ Washington – Remote

💵 $180k - $200k / year

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Creation Technologies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🎖️ Defense

💼 Consulting

Healthcare • Defense • Consulting

Creation Technologies is an award-winning Global Electronics Manufacturing Services provider, specializing in comprehensive solutions for Original Equipment Manufacturers (OEMs). With a strong focus on improving profitability, reducing risks, and enhancing customer satisfaction and time-to-revenue, the company offers a range of services including turnkey product design and development, lean manufacturing, test strategy and development, and after-market service solutions. Headquartered in Boston, MA, Creation Technologies has multiple manufacturing locations across the USA, Canada, Mexico, and Asia, and has maintained over 30 years of operating profitability since its establishment in 1991.

📋 Description

• Lead important, high-value customer relationships • Serve as a trusted advisor to senior executives • Uncover new growth opportunities and develop innovative strategies • Strengthen partnerships, expand revenue, and deliver exceptional customer experiences • Act as the voice of the customer within Creation Technologies • Collaborate across the organization to turn customer priorities into business solutions and long-term success • Initiate enterprise-level strategic account planning and relationship development to maximize revenue and share-of-wallet growth • Leverage EMS industry knowledge and technical acumen to identify growth opportunities and guide solution development • Spearhead contract and pricing negotiations • Lead commercial engagement activities and optimize financial performance • Collaborate with DPMs and cross-functional teams to improve execution and service delivery • Advocate for customers and influence internal stakeholders • Collect and analyze customer insights to enhance service models and operational excellence • Align Operations and cross-functional teams with customer objectives • Address issues, resolve conflicts, and manage escalations • Manage internal reporting, including SBRs, KPIs, and pipeline updates • Contribute to company-wide projects and initiatives • Travel to engage customers, strengthen relationships, and collaborate with internal teams

🎯 Requirements

• Bachelor’s degree in business, Engineering, or a related field is preferred; equivalent combinations of education and relevant experience will also be considered • Minimum of ten years of experience in manufacturing and program or account management • Strong technical aptitude and proven success managing strategic programs and building long-term customer relationships • Deep understanding of the Electronics Manufacturing Services (EMS) industry, including customer business models, market trends, pricing strategies, and supply chain dynamics • Ability to translate customer goals into strategic internal action • Advanced proficiency in Customer Relationship Management (CRM) systems • Advanced proficiency in Enterprise Resource Planning (ERP) tools • Proficiency in the full Order-to-Cash (OTC) process • Strong communication skills and ability to simplify complex topics and tailor messaging to diverse audiences • Conflict resolution skills • Cross-functional leadership without direct authority • Ability to foster alignment across departments • High level of technical aptitude, data-driven decision-making, and customer-centric thinking • Candidates with active security clearance receive preferred consideration • Experience supporting ITAR-regulated Aerospace & Defense customers, particularly within EMS or other complex manufacturing environments, strongly encouraged

🏖️ Benefits

• Performance-based bonuses • Range of benefits for full-time employees • Remote work flexibility

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