Director of Marketing, Communications, and Content

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $145k - $225k / year

⏰ Full Time

🔴 Lead

🎯 Chief Marketing Officer (CMO)

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This company has sponsored H1B visas in the past.

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Crescendo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2024

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $50M Series C - Crescendo on 2024-10

Consulting • Healthcare • Logistics

Crescendo is an AI-native contact center and CX platform that combines continuously operated AI assistants with human CX specialists to deliver guaranteed outcomes across chat, voice, email and other channels. They provide multimodal AI assistants (chat, voice, email, shopping assistant) plus operational AI for continuous optimization, managed BPO services, CRM and SaaS integrations, and industry-focused solutions for retail & e-commerce, financial services, connected devices, and health & wellness. Crescendo emphasizes outcome-based pricing, performance guarantees, SOC-2 and HIPAA compliance, and rapid deployment to improve customer satisfaction, reduce response times and lower costs.

📋 Description

• Own Crescendo’s story, messaging, and distribution end to end • Commission and produce original AI/CX research and data stories • Develop and execute proactive earned media and PR strategy • Build relationships with tier-one technology and business press, CX trade and vertical media, analysts, and influencers • Own media relations, press releases, awards, speaker placements, thought leadership, briefings, media training, and follow-ups • Manage the PR agency and regional partners, including briefs, KPIs, performance expectations, and reviews • Ensure consistent messaging as Crescendo expands internationally • Measure share of voice, coverage volume, quality, and program ROI, adjusting strategy based on results • Create competitive campaigns targeting legacy helpdesk platforms, CCaaS incumbents, and AI-only agent vendors • Develop industry content for retail, e-commerce, financial services, and travel • Interview customers and produce case studies, video testimonials, and press-ready customer stories • Own webinar and event content, including topics, speakers, pre-event thought leadership, live amplification, and repurposing • Lead Crescendo’s LinkedIn and social media strategy • Position Crescendo executives as voices in the AI/CX conversation • Collaborate with Product Marketing, Sales, executive leadership, and Field Marketing

🎯 Requirements

• 8+ years in communications, content marketing, or editorial roles at B2B technology companies • Hands-on experience pitching, placing, and producing stories • Portfolio of thought leadership, research reports, campaign content, case studies, and earned coverage • Established media relationships in tech, AI, or customer experience press • Experience managing a PR agency with clear KPIs • Genuine AI fluency and daily use of AI tools • Ability to demonstrate a system for producing more without sacrificing quality • Strong editorial instincts • Excellent writing and editing skills • Ability to translate complex topics into accessible, engaging stories • Track record of connecting communications and content to pipeline outcomes • Authorization to work in the US for any employer without sponsorship now or in the future

🏖️ Benefits

• Performance-based incentives • Health coverage • Retirement benefits • Paid time off • Other company-sponsored programs • Equal employment opportunities • Reasonable accommodations for the application or interview process

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