Principal Solutions Engineer

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 24%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Partner with Sales Directors as a business consultant and technical expert throughout customer discovery, solution design, and validation • Uncover customer business objectives, technical environments, operational challenges, workflows, and strategic goals • Design AI-driven solutions leveraging virtual agents, agent assist, conversation intelligence, LLMs, SLMs, and real-time AI capabilities • Lead technical discovery sessions covering contact center infrastructure, telephony and IVR architecture, CRM, and workforce management platforms • Translate customer requirements into robust, scalable Cresta configurations aligned with business value and technical feasibility • Design and deliver tailored product demonstrations • Own technical design and delivery of proof-of-value engagements, integrations, coaching workflows, and virtual agent use cases • Run ROI workshops and build business case models connecting Cresta capabilities to measurable customer impact • Provide expertise on AI technologies, contact center transformation, and customer success strategies • Liaise between Sales, Product, and Engineering and provide feedback on platform capabilities, customer needs, and market trends • Stay current on LLMs, SLMs, retrieval-augmented generation, speech recognition, and contact center AI platforms

🎯 Requirements

• 7+ years of experience in customer-facing roles, including 1–3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry • Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms such as Genesys, NICE, Five9, and Amazon Connect • Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and their application in conversational AI and agent augmentation • Experience with real-time systems, CRM tools such as Salesforce, analytics platforms, and SaaS solution architecture • Ability to design and communicate complex solutions to technical and business audiences • Proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals • Fast learner and self-starter who thrives in high-growth, high-collaboration environments • Enthusiasm for Cresta’s mission and motivation to help customers unlock value from AI • Embody Cresta’s core Operating Principles

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees • Equity

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume