Compliance Systems QA Analyst

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CrossCountry Mortgage, LLC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💸 Finance

💰 $400M Debt Financing on 2021-11

Finance

CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.

📋 Description

• Evaluate loan origination system functionality and workflows against regulatory requirements, internal policies, and business rules • Review regulatory requirements and determine expected LOS rules, fields, workflows, and outputs • Interpret requirements, define expected system behavior, validate implementation, and escalate ambiguous or high-risk issues • Design and execute tests based on regulatory requirements, system design documents, and guidance • Run scripted tests and expand coverage for scenarios, edge cases, and related compliance behaviors • Perform exploratory testing and investigate adjacent functionality when results are unexpected or incomplete • Document testing results, scenarios, steps, screenshots, data, and pass/fail conclusions • Log questions, exceptions, and potential issues and collaborate with Compliance, Legal, Technology, Operations, and external stakeholders • Recommend next steps or potential solutions for confirmed issues • Retest impacted areas after configuration changes, rule updates, and annual regulatory updates • Maintain testing evidence, issue logs, and trackers for traceability and audit readiness • Communicate testing status, findings, and open questions to Compliance and project leads • Collaborate cross-functionally to clarify expected behavior, assess defect impact, and support remediation

🎯 Requirements

• Bachelor's degree or equivalent combinations of education, training, professional certifications, and relevant experience • Relevant education, training, certifications, or experience in compliance, mortgage operations, business analysis, legal support, quality assurance, or a related field • Experience in mortgage or loan operations preferred • Experience in QA/testing, compliance, business analysis, or a similar analytical role in mortgage or financial services preferred • Experience with loan origination systems, disclosure/document testing, and Jira or similar tracking systems preferred • Understanding of the end-to-end loan origination process and operational and compliance expectations • Knowledge of mortgage loan operations across application, processing, underwriting, closing, and funding • Ability to perform scripted and exploratory testing and expand testing when results are inconsistent or incomplete • Ability to collaborate with Compliance, Technology, Operations, Legal, and external partners in a remote/offshore environment • Ability to interpret regulatory requirements and compliance guidance and translate them into expected system behavior and test conditions • Ability to identify discrepancies in system behavior, test results, disclosures, documents, and supporting records • Ability to analyze and resolve complex issues and determine appropriate testing approaches • Excellent communication skills • Excellent organizational skills • Ability to work independently and recognize when to escalate questions or potential issues • Excellent attention to detail

🏖️ Benefits

• Competitive compensation plan • Medical insurance • Dental insurance • Vision insurance • 401K • Company-provided short-term disability • Employee assistance program • Wellness program • Robust benefits package • Employee engagement and career growth opportunities