Post Closing Bond Manager

🕒 September 14

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 14%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CrossCountry Mortgage, LLC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💸 Finance

💰 $400M Debt Financing on 2021-11

Finance

CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.

📋 Description

• Oversee the day-to-day management of the Bond Post Closing Team, including pipeline efficiency, employee development, and performance coaching • Monitor and report team file activity at midday and end of day • Maintain SRP reports and manage aged loans • Conduct twice-weekly oversight reviews of aging loans and provide trend analysis • Implement bond loan process improvements and submit at least two suggestions per month • Perform second-tier reviews of escalated files • Monitor staff productivity and ensure production and SLA compliance • Ensure timely resolution of post-closing issues related to MCC and bond programs • Interpret and implement processes consistent with investor, Bond Agency, federal, and state requirements • Designate priorities based on company and branch needs • Oversee loans with standalone MCCs • Develop training materials with the Training Department • Develop and maintain condition sets for MCC and bond programs • Collaborate with Product Development on new and existing MCC and bond programs • Identify and resolve issues with internal CCM departments • Maintain and disseminate training materials and information about initiatives, investor updates, process changes, goals, and performance • Monitor defects and trends and create improvement action plans • Conduct weekly one-on-one meetings with Post Closers to review pipelines, workload, performance, and issues

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and experience • 5+ years of experience in mortgage lending • Extensive knowledge of required documentation for each type of bond program • 2+ years of management experience • Experience with Encompass LOS preferred • Advanced knowledge of MCC/bond program requirements • Excellent project management and time management skills • Capacity to work on multiple projects simultaneously • Ability to build and maintain collaborative relationships with peers, subject matter experts, and all levels of management • Proficiency in Microsoft Office Suite

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) • Company-provided short-term disability • Employee assistance program • Wellness program • Competitive compensation plan • Career growth opportunities

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