Technical Support Engineer – GovCloud

🔥 12 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $70k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Provide well-thought-out and reliable technical and non-technical direction to help GovCloud customers integrate, deploy and maintain the CrowdStrike service • Take ownership of customer issues, including initial troubleshooting, root-cause identification, issue resolution or escalation • Identify and escalate priority issues requiring immediate attention • Meet or exceed customer expectations for response quality, timeliness and overall customer experience • Serve as an internal and external point of contact on customer escalations • Ensure customer issues are resolved as expediently as possible • Collect information and document product bugs with Senior Technical Support Engineers and/or Engineering • Create process and troubleshooting documentation in the Support knowledge base • Develop process improvements and new ways to improve the customer experience

🎯 Requirements

• 3+ years of customer support, technical support, system administration or related customer facing role • Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues • Passion for solving customer issues and advocating for their success in a fast-paced, highly technical environment • Ability to learn new technologies quickly • Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person) • Ability to work independently with little direct supervision and as part of a team • Outstanding analytical and organizational abilities • Ability to remain calm, composed and articulate when dealing with tough customer situations • Experience with Docker/Kubernetes troubleshooting • Experience with Splunk, Terraform/Ansible, Helm, AWS, GCP, Azure • Experience troubleshooting Windows and Unix (Linux and/or Mac) • Fluency with REST API • Familiarity with CJIS and FedRAMP compliance frameworks • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes • Familiarity with MITRE ATT&CK Framework • Familiarity with cybersecurity best practices • Experience supporting kernel-level security solutions • Experience supporting hybrid environments • Experience supporting security applications such as AV, VPN, Firewall, proxy • Experience with Salesforce, Jira, Confluence, and Slack • MCP or other industry certifications a plus • Periodically undergo and pass additional background and fingerprint checks consistent with government customer requirements

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Eligibility for bonuses • Equity grants • Health insurance • 401k • Paid time off