Senior Tech Support Engineer

Job not on LinkedIn

🕒 September 17

🇺🇸 United States – Remote

💵 $43 - $50 / hour

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FUJIFILM Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1934

🏭 Manufacturing

🏥 Healthcare

Manufacturing • Healthcare • Electronics

FUJIFILM Corporation is a global company established in 1934, operating in diverse fields including healthcare, electronics, and imaging. As a total healthcare company, FUJIFILM develops a wide range of businesses in prevention, diagnosis, and treatment. Additionally, the company focuses on environmental sustainability through improved industrial efficiency, while also capturing and preserving memories through film and photography, enriching emotional lives and human connections.

📋 Description

• Provide remote technical support for FUJIFILM Synapse products for healthcare customers • Troubleshoot and resolve technical issues • Assess and clear monitor alarms • Respond to customer calls and document interactions in cases • Support third-party hardware, software, and network issues sold or supported by FUJIFILM • Collaborate with peers and Lead Team members to solve complex technical issues and develop solutions • Document troubleshooting and follow the TAC escalation process • Promote well-documented cases for product Knowledge Base articles • Maintain expert working knowledge of medical imaging products and related technologies • Work cross-functionally with other Synapse teams and products • Monitor TAC phone system wallboards and maintain proper statuses • Meet expectations for customer surveys, documentation accuracy, case and project completion, and assigned training • Maintain yearly goals and team-defined performance metrics • Participate in after-hours, overtime, holiday, and on-call coverage • Perform occasional short-notice overnight travel to customer systems • Maintain Security+ certification or higher within two years • Become a TAC Subject Matter Expert in two disciplines • Maintain case workload within 10% of peer median • Keep case backlogs at or below 25 cases unless approved by management • Adhere to company quality and regulatory compliance policies

🎯 Requirements

• Bachelor’s Degree, Trade School Certification (Industry related), or equivalent industry experience • One or more industry-specific certifications in a relevant technical background; Microsoft, VMware, or Cisco certifications preferred • Knowledge of Windows OS, including Microsoft Server 2012, 2016, 2019, and 2022+ • Knowledge of networking, SQL Server, and/or Oracle • Superior communication and interpersonal skills and excellent phone manner • Ability to achieve results and meet goals in a fast-paced, team environment • Ability to make independent decisions based on technology data and product knowledge • Excellent organizational and multitasking skills • Knowledge of Linux Architecture • Experience using PostgreSQL • FUJIFILM Synapse Administration experience preferred • Knowledge of Synapse application front end preferred • Knowledge of Synapse workflows and their implementations preferred • Experience with HL7 and DICOM preferred • Working knowledge of VMware and Storage Solutions preferred • Security+ certification or higher preferred; Security+ certification or higher must be maintained within two years of starting • Experience managing RHEL6, RHEL7, CentOS, Oracle Linux, or Scientific Linux preferred • Experience with BASH or Python shell scripting preferred • Ability to sit up to 75–100% of applicable work time • Ability to use hands and fingers to manipulate items, including keyboards, up to 100% of applicable work time • Ability to stand, talk, and hear for 75% of applicable work time • Occasional travel up to 10% • Must comply with applicable U.S. FDA medical device regulatory requirements, ISO 13485 requirements, and other applicable laws, regulations, and standards • Must work outside normal business hours, overtime, holidays, and participate in an on-call rotation • Must be available for some short-notice overnight travel based on business needs

🏖️ Benefits

• Medical, Dental, Vision • Life Insurance • 401k • Paid Time Off • Overtime pay for work outside normal business hours • On-call rotation compensation implied by required coverage • Flexible, dynamic work environment • Equal opportunities in hiring, promotion, advancement, compensation, benefits, and training • Reasonable accommodation during the application and selection process