Senior Tech Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $43 - $50 / hour

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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FUJIFILM Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1934

🏭 Manufacturing

🏥 Healthcare

Manufacturing • Healthcare • Electronics

FUJIFILM Corporation is a global company established in 1934, operating in diverse fields including healthcare, electronics, and imaging. As a total healthcare company, FUJIFILM develops a wide range of businesses in prevention, diagnosis, and treatment. Additionally, the company focuses on environmental sustainability through improved industrial efficiency, while also capturing and preserving memories through film and photography, enriching emotional lives and human connections.

📋 Description

• Provide remote Tier II technical support for FUJIFILM Synapse products • Troubleshoot and resolve product issues • Assess and clear monitor alarms • Provide customers with timely responses and facilitate incoming customer calls • Troubleshoot third-party hardware, software, and network issues sold or supported by FUJIFILM • Collaborate with peers and Lead Team members on complex technical issues and innovative solutions • Document troubleshooting activities accurately and consistently • Follow the TAC escalation process and transfer unresolved cases to the next-level engineer • Promote well-documented cases for product Knowledge Base articles • Maintain expert working knowledge of medical imaging products and related technologies • Work cross-functionally with other Synapse teams and products • Monitor TAC phone system wall boards and maintain proper statuses • Meet expectations for customer surveys, documentation accuracy, case and project completion, and assigned training • Achieve yearly goals and team-defined metrics • Participate in after-hours, holiday, overtime, and on-call coverage • Travel overnight on short notice to work on customer systems when needed • Adhere to company quality and regulatory compliance policies

🎯 Requirements

• Bachelor’s Degree, Trade School Certification (Industry related), or Industry Experience Equivalent • One or more industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications preferred) • Knowledge of Windows OS, including Microsoft Server 2012, 2016, 2019, 2022+ • Knowledge of networking • Knowledge of SQL Server and/or Oracle • Superior communication and interpersonal skills • Excellent phone manner • Ability to achieve results and meet goals in a fast-paced, team environment • Ability to make independent decisions based on interpretation of technology data and product knowledge • Excellent organizational and multi-tasking skills • Knowledge of Linux Architecture • Experience using PostgreSQL • FUJIFILM Synapse Administration experience preferred • Knowledge of Synapse application front end preferred • Knowledge of Synapse workflows and their implementations preferred • Experience with clinical data transfer protocols and interfaces (HL7 and DICOM) preferred • Working knowledge of medical informatics architecture (VMware and Storage Solutions) preferred • Security Certifications (Security+ or higher) preferred; Security+ certification must be maintained within two years of starting • Experience managing RHEL6, RHEL7 servers or downstream server distributions preferred • Experience with Shell Scripting in BASH or Python preferred • Must maintain and expand knowledge to be designated as a TAC Subject Matter Expert in two disciplines within two years • Must maintain a case workload within 10% of the median of peers • Case backlog must stay at or below 25 cases unless approved by management • Ability to sit up to 75–100% of applicable work time • Ability to use hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time • Ability to stand, talk, and hear for 75% of applicable work time • Occasional travel up to 10% may be required • Must work outside normal business hours, overtime, holidays, and participate in an on-call rotation • Some short-notice overnight travel may be required • Must comply with U.S. FDA medical device regulatory requirements, ISO 13485 requirements, and applicable laws, regulations, and standards • Successful candidates must be willing to comply with applicable facility vendor credentialing and vaccine requirements • Successful candidates must be willing to periodically test for COVID-19 and wear a face covering indoors when required

🏖️ Benefits

• Medical, Dental, Vision • Life Insurance • 401k • Paid Time Off • Overtime pay for work outside normal business hours • On-call rotation compensation is not explicitly stated • Flexible environment