Operational Engineer II

🔥 10 minutes ago

🇺🇸 United States – Remote

💵 $74.4k - $119.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷🏻‍♀️ Engineer

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CSG

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1982

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

📋 Description

• Support production and non-production JO and Analytics environments across regions; troubleshoot incidents with peers and TechOps; contribute to root-cause analysis and follow-up improvements. • Build and maintain Bash and Python scripts and small tools for deployments, diagnostics, data/ops workflows, and reducing manual toil. • Contribute to Azure DevOps pipelines, Terraform-managed AWS resources, and Kubernetes (EKS) workloads; follow Git-based change practices and team standards. • Help operate monitoring and alerting (Prometheus, Grafana, CloudWatch); tune dashboards and runbooks so issues are visible early. • Coordinate with Development, Professional Services, and Support on releases, environment needs, and customer-impacting work; communicate clearly in a distributed team. • Write runbooks, READMEs, and handoffs for systems you touch; make it easy for the next engineer to operate what you built. • Question how things work, propose safer/faster patterns, and adopt modern DevOps, cloud, and data pipeline (ETL/streaming) practices where they fit our stack.

🎯 Requirements

• 2–4+ years in DevOps, cloud operations, SRE, or platform engineering (or equivalent depth via production work). • Hands-on delivery of a SaaS or PaaS product in the cloud (multi-environment, customer-facing impact). • Comfort in a customer-aware role: urgency, clear communication, and ownership when production matters. • Track record of coordinating across internal teams and finishing work without constant direction. • Continuous improvement mindset—you leave systems, docs, and processes better than you found them. • Effective on a small, remote team: proactive, collaborative, professional English (written and spoken). • Scripting: Demonstrable Bash and Python for real operational or automation tasks. • Cloud: Production AWS experience (VPC, EC2, IAM, S3, RDS or similar core services). • Infrastructure as code: Practical Terraform (modules, Git workflows); Ansible a plus. • CI/CD: Experience building or maintaining pipelines (Azure DevOps or GitHub Actions preferred). • Containers: Docker required; Kubernetes (EKS or similar) exposure strongly preferred. • Operations: On-call or production support experience; structured troubleshooting in distributed systems. • Documentation: Evidence you document what you build and how to run it.

🏖️ Benefits

• Work from Home • Employee Belonging Groups • Healthcare: Dental, Medical, and Vision • Paid Vacation, Volunteer, and Holiday Time Off • And so much more!