Partner Relationship Manager

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🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Constellation Payments

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

💳 Fintech

🤝 B2B

🛍️ eCommerce

Fintech • B2B • eCommerce

Constellation Payments is a leading payment platform in North America, dedicated to providing seamless payment solutions for Constellation's six operating groups in the USA and Canada. As a trusted payment partner, they offer credit and debit processing, SaaS fee collection, and ACH processing, catering to a variety of payment needs including card-present, eCommerce, and recurring billing. By leveraging API documentation, integration support, and specialized industry expertise, Constellation Payments empowers businesses to streamline financial processes, enhance revenue potential, and improve customer satisfaction. Their platform supports over 4,000 merchants, offering real-time reporting and customized portal options. Constellation Payments is a registered agent for Worldpay under Fifth Third Bank.

📋 Description

• Build and maintain strong relationships with partners using payment solutions • Serve as primary point of contact for partner inquiries, concerns, feedback, and escalated issues • Track and resolve unresolved issues across departments and external providers • Develop deep understanding of partner workflows to anticipate and prevent potential issues • Escalate system issues and advocate for partner needs • Support partner onboarding and payment-platform integration • Support implementation efforts for new partners and transition them into relationship management • Coordinate with departments to address risk and compliance issues • Inform partners about regulatory changes and product updates • Track partner interactions and maintain accurate CRM records • Prepare reports on partner engagement, support metrics, and satisfaction levels • Develop strategies to improve partner satisfaction and retention • Manage partner churn risks, retention strategies, and churn-driver reporting • Champion AI integration into the PRM team and procedures

🎯 Requirements

• Bachelor’s degree in Business, Finance, Communications, or related field • Proven experience in partner relationship management within the payments or fintech industry • Strong understanding of payment platforms, transaction processing, and compliance requirements • Proven experience navigating cross-functional teams and third-party relationships to resolve customer or partner issues • Demonstrated accountability managing and resolving complex partner challenges • Excellent communication and problem-solving skills • Proficiency in CRM software and Microsoft Office Suite • Strong Excel skills • Ability to manage multiple partner accounts and prioritize effectively • High level of professionalism and partner-centric attitude • Some travel may be required (~20%) for company offsites and client/partner visits • Valid passport required • Experience with payment gateways, merchant services, or digital wallets • Knowledge of PCI DSS, AML, and other regulatory standards • Experience with third-party vendors or service providers in payments or SaaS environment • Familiarity with issue tracking systems or escalation workflows • Pre-existing legal authorization to work in the United States; visa sponsorship is not offered

🏖️ Benefits

• Comprehensive medical, dental, vision, and life insurance plans • 401(k) plan with company match • 15 paid vacation days annually • 5 paid sick days annually • 1 paid personal day annually • Employee Share Program (Ticker: TSE:CSU) • 100% remote-first work model • Flexibility to work from home or a location of choice within the country of the job listing • Company offsites and client/partner visits • Remote BINGO, trivia sessions, volunteer opportunities, sporting events, and picnics