Vendor Onboarding Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $22 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 0%

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Cushman & Wakefield

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1917

💼 Consulting

🏥 Healthcare

🏗️ Construction

Consulting • Healthcare • Construction

Cushman & Wakefield is a global leader in commercial real estate services, providing a wide range of services including agency leasing, asset services, capital markets, global occupier services, project and development services, tenant representation, and valuation and advisory for various industries such as logistics and industrial, multifamily, retail, life sciences, data centers, and healthcare. The company is committed to driving forward for clients, colleagues, and communities with a focus on diversity, equity, and inclusion, as well as environmental, social, and governance principles. Operating in over 60 countries with 52,000 professionals, Cushman & Wakefield consistently delivers insights and research, such as market reports and sustainability efforts.

📋 Description

• Source and research service providers using Google Maps, search engines, or AI tools based on project needs and locations • Log potential vendors into standardized trackers with accurate contact and service area data • Conduct high-volume direct outreach to vendors by phone and email • Explain subcontractor opportunities, program value, and overcome vendor hesitation • Guide interested vendors through onboarding, including documentation, answering questions, and uploading files to internal systems • Identify and track locations each vendor can service • Provide status updates and flag onboarding completions to the internal team • Make 40–60 outbound calls per day • Support vendor compliance efforts and educate vendors on compliance and performance expectations • Assist with issuing vendor agreements and amendments with Legal and Risk Management • Submit and track Internal Change Forms for SOX-compliant record-keeping • Maintain databases and spreadsheets for contract documentation, compliance materials, and onboarding progress • Follow through with urgency to move vendors to completion

🎯 Requirements

• Minimum 3 years in a role involving high-volume phone-based outreach, convincing/persuading external parties, and structured onboarding/compliance tasks • Excellent verbal and written communication skills • Comfortable working in a metric-driven environment with recorded calls and performance tracking • Detail-oriented enough to validate insurance and compliance requirements • Competent with spreadsheet tracking and structured workflow processes • Experience working with contractors, service providers, trades, or vendors strongly preferred • High-speed internet with 150–300 Mbps download required • Quiet, distraction-free workspace suitable for professional phone conversations and protecting customer information • Camera-on participation required during meetings and trainings • Workspace able to accommodate multiple screens and an ergonomic setup • Backup plan for connectivity disruptions, including access to an alternate reliable location • Phone sales experience preferred • Experience supporting facilities, maintenance, or service-based operations preferred • 3–5 years of professional experience in administrative support, customer service, recruiting, or vendor management preferred • Comfortable using Microsoft Office, especially Excel and Word, online research tools, and AI-enabled platforms preferred • Ability to follow structured processes and escalate appropriately • Ability to multitask in a fast-paced, deadline-driven environment • Ability to work independently and with a team • Willingness to learn new technologies and support evolving business needs

🏖️ Benefits

• Health insurance • Vision insurance • Dental insurance • Flexible spending accounts • Health savings accounts • Retirement savings plans • Life insurance • Disability insurance programs • Paid and unpaid time away from work • Competitive pay • Fully remote work • High-speed internet requirement for remote work • Camera-on participation during meetings and trainings • Access to an alternate location for connectivity disruptions

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