Product Manager

🕒 August 13

🇺🇸 United States – Remote

💵 $137k - $156k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Customer.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

📣 Marketing

💰 Series A on 2022-03

SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

📋 Description

• Own the product experience of the self-serve journey for defined surfaces from signup and onboarding through activation and upgrade • Find and resolve friction points using data, experimentation, and customer insight • Define and track success metrics for activation, retention, and monetization • Partner with Marketing, CX, and Design to keep the experience consistent across touchpoints • Work with Engineering to scope and deliver improvements that reduce time-to-value • Run A/B tests and growth experiments to improve conversion and engagement • Communicate priorities and progress clearly across teams and leadership

🎯 Requirements

• 3+ years of product management experience in SaaS, ideally with self-serve or product-led growth exposure • Experience using or developing AI-powered tooling in your product workflow • Track record of improving activation or retention metrics • Strong analytical and experimentation skills; data-driven and comfortable with ambiguity • Experience collaborating across Product, Marketing, and CX • Clear communication and ability to simplify complexity and drive alignment • Deep curiosity about what helps customers succeed • Comfort working autonomously in a remote, async-first environment • Successful completion of a background check and employment verifications

🏖️ Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • Unlimited PTO • Stipends for remote work and wellness • Professional development budget