Manager, Provider Experience

Job not on LinkedIn

🔥 3 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $47k - $112.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Lead collection, analysis, and strategic interpretation of provider retention data • Identify systemic trends, critical pain points, and improvement opportunities • Develop, implement, and maintain a provider attrition forecasting model identifying potential departures up to a year in advance • Design, implement, and maintain dashboards and reports monitoring retention metrics across regions and divisions • Translate data insights into actionable recommendations for regional and divisional leadership • Facilitate meetings about provider feedback, retention challenges, and best practices • Partner with Provider Recruitment to align hiring pipelines, onboarding success, and retention goals • Collaborate with Provider Wellness on well-being and resilience initiatives addressing burnout • Partner with Education and Development to conduct needs assessments and develop educational resources and career pathing programs • Serve as enterprise subject matter expert and liaison for retention strategy, policy, and initiatives • Evaluate the efficacy and ROI of retention interventions in high-turnover regional hotspots • Communicate with providers, leaders, and interdepartmental teams • Provide consultation, strategic direction, and resources to regional and divisional teams

🎯 Requirements

• 5-7+ years of provider experience, workforce planning, staffing forecasting and complex project management • Master degree required in data analytics, business or healthcare • Highly organized and analytical • Exceptional written and verbal communication skills • Ability to present to and communicate with senior leaders • Ability to coordinate across multiple departments and navigate a matrixed organizational structure • Goal-setting and long-range planning ability • Solution-oriented approach to problems • Proficiency with standard commercial Office Suite, especially Google WorkSpace • Experience in provider workforce planning • Experience with provider engagement and retention • Ability to work independently and self-guide work

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program eligibility

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