Senior Analyst, Client Service Management

Job not on LinkedIn

🔥 10 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $47k - $102k / year

⏰ Full Time

🟠 Senior

📁 Client Services

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Support one or two large health plan accounts or a portfolio of smaller clients • Act as subject matter expert and operational owner for member journey processes and client collateral • Guide clients through process requirements and implement requested updates • Resolve ad-hoc inquiries and track open action items through completion • Prepare and circulate agendas and presentation decks for client calls and internal meetings • Capture meeting minutes and track deliverables from meetings and email correspondence • Coordinate intake, internal routing, and client-facing resolution of member grievances • Collaborate with Production, Business Analysts, and Data Relationship Managers on account priorities • Document client-specific nuances in profiles, account records, and tracking sheets • Provide backup coverage for Client Success and Client Operations leads • Serve as primary account contact for smaller accounts or lines of business

🎯 Requirements

• 2 to 4 years of relevant experience in operations, client support, or administrative account coordination • 2 to 4 years of stakeholder management • Direct client-facing experience with clear verbal and written communication • Strong proficiency in Google Suite (Gmail, Sheets, Slides) and Microsoft Excel • Familiarity with Asana, Jira, Confluence, or PowerBI at user level • Experience administering meetings, including agenda preparation, detailed notetaking, and action-item tracking • Strong organizational skills coordinating across internal teams to resolve client requests • Ability to prioritize tasks in a remote, fast-paced environment • Ability to explain operational processes and seek clarification in complex situations • Expertise reviewing, analyzing, and organizing data using Excel • Bachelor’s degree in business, health care, operations management, or related field, or equivalent combination of experience and training • Knowledge of Medicare, Medicaid, and Commercial plan structures • Familiarity with AI agent technologies and their application to data analysis and complex questions • Proficiency in copywriting, proofreading, or editing • Demonstrated experience facilitating and presenting to clients and matrixed teams several times a week over 1+ years

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program in addition to base pay

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